HKT Premier dedicates to serve the most prestige segment within the group. We provide selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.
Responsibilities
Promote and provide personalized one-stop-shop quad-play products and services to HKT’s Premier customers
Actively develop and maintain strong relationships with potential and existing accounts, identify customer needs and provide tailored solutions include but not limited to home automation, home networking, fixed, broadband and Pay TV to VIP accounts through on-site consultations so as to build up HKT Premier as a prestige brand
Drive and achieve assigned business targets and key performance indicators with high quality of service
Monitor account performance and identify opportunities for upselling and cross-selling
Stay up-to-date with industry trends and innovations to provide clients with the latest insights and recommendations
Liaise with external parties on potential partnership and identify business; work closely with top tier architects, interior designers, contractors and IT managers and other internal & external professions to ensure the project to be completed in a timely and cost effective way
Collaborate with internal sales, marketing, and operations team to ensure seamless service delivery
5-day work, shift duty is required
To succeed in this role
Diploma or above in any discipline
At least 3 years’ experience in sales and customer service field, preferable in sizable company
Relevant experience in Telesales / Insurance industry would be an advantage
Self-motivated, positive, and customer-oriented manner
Good communication, project management, negotiation, and interpersonal skill
Candidates with more experience would be considered as Senior Relationship Account Executive
Working location
Lai Chi Kok
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
