Job Description

Performs a variety of clerical and clinical tasks assisting the Rehabilitation Services Care Teams in providing outstanding patient care experiences and services. Creates and maintains a welcoming, high quality customer service environment for all patients and visitors participating in rehabilitation programs and services.

This work may vary in percentage of time per function, in location, and working schedule. Performs additional reception-related duties as assigned.

Work Schedule: .8 FTE - 32 hours weekly; Monday-Friday, Clinic open 7-5:30

Required Qualifications:

• High school diploma or equivalent.

• Current BLS- American Heart Association or American Red Cross (BLS for Health Professionals).

• Exceptional customer service skills with strong verbal and written communication skills.

• Desire to respond patiently and effectively to questions asked by patients, family, providers, and staff

• Strong computer skills with the ability to learn and adapt to new software; prefer experience with electronic medical record and Microsoft office- including both Word, Excel and Outlook.

• Working knowledge of HIPAA guidelines with ability to maintain patient confidentiality

• Ability to establish and maintain effective working relationships with patients, families, and healthcare personnel

• Ability to organize and prioritize work independently with strong attention to detail and critical thinking

• Must be able to effectively communicate in person and over the phone with a wide variety of patients (i.e., Those with speech and hearing impairments, those requiring interpreters)

• Should have critical thinking skills and be able to solve problems.

• Ability to work in a fast-paced environment includes switching between tasks.

Preferred Qualifications:

• Two years of post-secondary education in Health Care or Business Administration

• Health Insurance knowledge and experience

• Knowledgeable in Medical terminology

• Healthcare setting experience, with rehab knowledge

• EPIC/electronic medical record experience

• Microsoft office experience

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.