Job Description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Location: Nebraska Methodist Hospital
Address: 8303 Dodge Street, Omaha, NE

Work Schedule: Varied schedule between Monday-Friday and between the hours of 7:30am to 5:30pm. 24 hour work week.

Benefits Eligibility: This position is eligible for full time benefits.

This position serves as a medical receptionist and occasionally supports therapists with patients to ensure safe and accurate treatments.

Ask your recruiter/hiring manager about the following incentives that may be available for this position:
• Tuition assistance
• Academic sponsorship with Methodist College
• Free parking

Responsibilities:

Essential Functions

Assists the therapist with patient as needed to ensure patient safety and facilitate therapy treatments.

• Properly starts patient with warm-up activities prior to therapy treatments as directed by therapist.
• Safely sets up therapy treatments as directed by the therapist ensuring patient comfort and privacy.
• Properly assists therapists with patient treatments as directed by therapist.
• Maintains patient dignity and privacy when assisting the therapist with treatment.
• Appropriately communicates to therapist any patient concerns or problems as they occur.

Properly lifts and transfers patients and/or materials to ensure safety in all lifts, preventing back injury.

• Follows proper body mechanic techniques when lifting.
• Lifts and transfers in a safe manner and uses equipment when required.
• Asks for assistance when needed to ensure patient and personal safety.

Performs basic maintenance of office and therapy equipment to assure a clean and aesthetic environment.

• Ensures clinic and office equipment are clean and in proper operating condition as per policies and procedures.

Stocks and maintains office and clinic supplies to assure the efficiency of the therapy clinic.

• Stocks and maintains proper inventory of office and clinic supplies.
• Stocks and maintains proper linen supply through regular ordering.

Performs clerical duties to assist the department in maintaining adherence to medical records policies and to assist the therapists with office support.

• Properly admits outpatients into the Health System and obtains appropriate billing number on the visit.
• Assists therapist with chart maintenance, sending copies of notes to provider as requested by therapist.
• Breaks down charts at discharge sending or scanning appropriate documents in a timely manner in accordance with department procedure and policies.
• Correctly enters patient charges within 24 hours.
• Maintain record of therapy visits.
• Follows up with patients per No Show/Cancellation policy.

Demonstrates responsibility with all job related duties.

• Takes accountability to cover all assigned shifts.
• Accepts responsibility for actions and consequences.

Attitude and communication approach reflects the core values of the department.

• Consistently addresses patients with a kind and courteous manner.
• Proactively seeks solutions to challenges within the work environment.
• Adapts, without difficulty, to changes in assignment and environment.

Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of Treatment, as outlined in the department “Age-Specific Competency Checklist”.

• Standard as outlined in the Age Specific Criteria.

Schedules and registers patients for appointments by collecting and verifying patient demographics, insurance information and other essential information to ensure accurate information is maintained for each patient.

• Collects co-pay or co-insurance per policy.
• Completes prior authorization for services as appropriate.
• Handles insurance inquires and communicates insurance coverage to patient at the time of registration.

Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure that excellent customer service is provided in a timely manner and according to policies and procedures.

Schedule:

Varied schedule between Monday-Friday and between the hours of 7:30am to 5:30pm. 24 hour work week.

Job Requirements

Education

• High School Diploma or equivalent (General Education Diploma GED) required.

Experience

License/Certifications

• Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Skills/Knowledge/Abilities

• Requires skills in communication both oral and written, time management and organization.
• Requires the ability to work independently, adapt to a changing environment, and organize and work with a variable patient load.
• Requires skills in general office duties and basic medical terminology.
• Requires the ability to learn computer operations, therapy equipment.
• Can provide basic phone skills and communicates in a courteous and respectful manner at all times.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%):
  • Climbing
  • Crawling
  • Crouching
  • Keyboarding/typing
  • Kneeling
  • Sitting
• Frequently Performed (34%-66%):
  • Balancing
  • Carrying
  • Distinguish colors
  • Lifting
  • Reaching
  • Stooping/bending
  • Twisting
  • Fingering/Touching
  • Grasping
  • Pulling/Pushing
  • Repetitive Motions
  • Speaking/talking
  • Standing
  • Walking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare (1-33%):
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Mechanical moving parts/vibrations
• Occasionally (34%-66%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.