Job Description

The Rehabilitation Service’s secretary is responsible for the day-to-day operation of all clerical activities at the Rehab Services Department. The Secretary ensures the quality of services rendered is acceptable. Primary duties include, receiving patients, answering phones, scheduling patients, processing registration records confirming orders, documents, and insurance verification and authorization. Confirms orders, documents, and processes registration records.

Interview patients in a friendly, professional manner while obtaining accurate demographic information needed to complete the registration process and expedite payment.

Post all incoming monies. Post and deposit all Credit Card payments. Correct invalid numbers daily.

This position will be responsible for scanning in all associated information that pertains to a patient’s encounter for payment, follow-up and auditing purposes. This includes but is not limited to copies of insurance cards, insurance forms, hand written documentation, mail and all other correspondence pertaining to that patient’s encounter.

Essential Functions:

• Greets patients and gathers required personal, demographic, and insurance information from patients, guardians, and physicians’
• Reviews physicians’ orders and contacts offices for clarification as needed
• Coordinates with Health Information Management (HIM) to process all requests for patient records.
• Assist physicians, medical staff, and rehabilitation staff, in the retrieval of reports.
• Observes waiting room turnover and updates patients and their families on reason for delays and keeps the therapists aware of extended wait times
• Maintains supplies and inventory as necessary.
• Answers telephone and ensures proper preparation for patient exams.
• Maintains patient confidentiality and treats patient and families with dignity and respect.
• Performs other related duties as assigned.

Qualifications

• High School diploma or equivalent is required
• Junior College/Technical school is preferred
• CPR certification is required
• Basic Understanding of Medical Terminology is required
• Must have the ability to type 45 words per minute.

The incumbent must be a high school graduate or the equivalent, with up to one year of hospital secretarial experience within the last 5 years. Must be proficient in using the keyboard of a personal computer in a Windows network environment. The incumbent must demonstrate a thorough understanding of healthcare insurance and government regulations.

Must have a positive experience and have demonstrated the ability to effectively work with the public.

Must have the ability to secure information and make arrangements in difficult situations. Proven ability and willingness to work with and assist patients, coworkers, physicians and general public. Willing to take initiative, inquisitive, courteous and respectful. Availability to work hours needed to support the department. Must be well groomed.

The incumbent must demonstrate a thorough understanding of health care insurance and government regulations, and also have a demonstrated ability to effectively work with the public. Filing/scanning and clerical work experience required. The incumbent will obtain and open all incoming mail and forward to the appropriate area.