Job Description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Rehab Sales and Service Rep provides customer service and technical support to assigned customers through regular onsite calls. Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.

This is a part-time position and requires daily driving, up to 8 hours per day, 3 days a week, with travel to multiple locations across the greater Austin, TX area and surrounding communities. There is potential for this role to transition to full‑time in the future based on business needs and performance.

Your Impact

• Restock cabinets and track materials to meet customer requirements.
• Support customers in management of Patient Notification Forms and other required paperwork.
• Perform cycle count on each cabinet 1-2X a week
• Cabinet maintenance including:
• Ensuring cabinet tidiness and appearance
• Adding/deleting products as necessary
• Perform cabinet reconfigurations & relocation
• Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager
• Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes
• Function as lead role in monitoring, reporting and reducing inventory. Log issues on shipment issues or mis-pick issues.
• Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments. Elevate problems to Account Manager as necessary.

Minimum Qualifications

Required Skills & Abilities:

• Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
• Ability to gather data, compile information, and prepare reports
• Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
• Knowledge of billing and collection procedures is a plus.
• Knowledge of DME products and industry preferred.
• Effective oral/written communication skills.
• Excellent interpersonal skills.

Required Credentials:

• HS degree; college degree a plus
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• 1 -2 years working in a large hospital environment required
• Experience in procurement or materials management role preferred

Additional Success Factors

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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