Job Description

Now Hiring: Per Diem Rehab Office Specialist – Cottage Hospital

Cottage Hospital is seeking a friendly, organized, and detail-oriented Rehab Office Specialist to join our Physical Therapy Department on a per diem basis. In this role, you will serve as the first point of contact for patients receiving Physical, Occupational, Speech, and Cardiac Rehab services.

This position plays a key role in supporting daily operations by coordinating patient scheduling, managing referrals, verifying insurance, and assisting with front desk and administrative workflows. The ideal candidate thrives in a fast-paced environment, communicates effectively with both patients and providers, and takes pride in delivering a smooth and positive patient experience.

This per diem role provides flexible coverage for vacation, sick time, and departmental needs.

Cottage Hospital — where you can learn, grow, and give back.

The Rehab Office Specialist is a non-licensed team member responsible for providing administrative and clerical support within the Rehab Department. Responsibilities include patient registration and scheduling, referral management, insurance verification, and coordination of billing-related processes to ensure efficient and seamless patient care delivery.

Key Responsibilities

Front Desk & Patient Interaction

• Greet and register patients upon arrival
• Verify demographic, insurance, and clinical information
• Collect co-pays and ensure accurate documentation
• Communicate patient arrivals to therapists via electronic systems

Scheduling & Referral Management

• Enter referrals and patient data into Cerner and WebPT
• Schedule therapy appointments and applicable testing
• Track cancellations, no-shows, and schedule changes
• Communicate with referring provider offices

Insurance & Billing Support

• Verify insurance coverage and authorization requirements
• Track authorized visits, Medicare caps, and eligibility
• Assist with charge entry and billing processes
• Collaborate with therapists and Revenue Cycle team

General Office Support

• Maintain office supplies and assist with correspondence
• Participate in department meetings and trainings
• Provide system support as a departmental resource when needed