Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Day Shift - 7.5 Hours (United States of America)

KEY RESPONSIBILITIES

Clinical Operations & Quality

• Manage the daily clinical operations of the rehabilitation department across all service lines, ensuring quality, safety, and compliance with organizational and regulatory standards.

• Monitor clinical quality indicators, patient outcomes, and productivity; escalate trends and implement department-level corrective actions as needed.

• Monitor departmental volume, productivity, and key performance indicators; implement corrective actions within the department to address variances and escalate persistent or systemic trends to the AVP of Clinical Operations.

• Ensure clinical documentation meets all payer, regulatory, and organizational requirements across all disciplines.

• Manage outpatient scheduling and referral follow-up to maintain appropriate patient volumes and access.

• Oversee front desk operations across all rehabilitation service areas, including point of service collection, cash handling procedures, scheduling support, patient registration, and patient intake processes.

Staff Management & Development

• Hire, supervise, and support a multidisciplinary team of therapy staff across all rehabilitation disciplines.

• Conduct performance evaluations, provide coaching, and address performance issues in accordance with HR policy.

• Manage staffing schedules and workload assignments to ensure adequate coverage and equitable distribution.

• Support staff professional development and ensure required competencies and credentials remain current.

Operations & Financial Management

• Manage the departmental operating budget; monitor expenses and report variances to the AVP of Clinical Operations.

• Work collaboratively with revenue cycle to support billing accuracy and denial resolution within the department.

• Coordinate student affiliation placements, including liaison with Legal for affiliation agreements and management of all student onboarding.

• Support equipment grant initiatives by coordinating vendor quotes and submitting required departmental documentation as requested.

• Identify and escalate opportunities for workflow improvement within the department.

Regulatory Compliance

• Ensure the department operates in compliance with all applicable federal, state, and accreditation requirements, including CMS, Joint Commission.

• Ensure rehabilitation services meet applicable standards in support of the organization's specialty accreditations and certifications, including Joint Commission Stroke Center and Thrombectomy-Capable Stroke Center (TSC) certification, ACS Committee on Trauma (ACS COT) verification, and Commission on Cancer (CoC) accreditation.

• Maintain rehabilitation areas in survey-ready condition and respond to environment of care findings promptly.

• Serve as the departmental contact during regulatory surveys and inspections.

• Keep departmental policies, staff competency records, licensure, and certification documentation current and accurate.

Communication & Collaboration

• Participate in interdisciplinary rounds, care conferences, and relevant organizational meetings as the rehabilitation services representative.

• Collaborate with nursing, case management, and ancillary departments to support coordinated patient care.

• Maintain working relationships with referring physicians and specialists to facilitate appropriate referrals and care transitions.

• Report departmental performance, staffing updates, and operational issues to the AVP of Clinical Operations on a regular basis.

REQUIRED QUALIFICATIONS

Education

• Master's or Doctoral degree in Physical Therapy, Occupational Therapy, Speech-Language Pathology, or a related clinical discipline required.

Licensure — REQUIRED

• Active, unrestricted clinical license in the State of New York (PT, OT, or SLP) required at time of hire and must remain in good standing throughout employment.

Experience

• Minimum of 3 years of management or supervisory experience in a rehabilitation or healthcare setting required.

• Experience supervising multidisciplinary therapy staff in an acute care, hospital, skilled nursing, or outpatient setting.

• Working knowledge of Medicare, Medicaid, and managed care documentation and billing requirements for rehabilitation services.

Knowledge, Skills & Abilities

• Effective leadership and interpersonal skills with the ability to supervise, motivate, and develop staff.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced clinical environment.

• Proficiency with EHR systems, therapy management platforms, and productivity reporting tools.

• Solid working knowledge of therapy billing, CPT coding, and payer-specific documentation requirements.

PREFERRED QUALIFICATIONS

• Prior experience with Joint Commission survey preparation and response in a rehabilitation or acute care setting.

• Familiarity with specialty accreditation standards including Stroke Center, ACS Trauma, or Commission on Cancer requirements as they relate to rehabilitation services.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Primarily administrative; occasional physical demands may include walking, standing, and presence in clinical areas as needed.

• Requires scheduling flexibility to meet departmental and organizational needs.

• Fast-paced clinical environment requiring sound judgment and effective problem-solving.

Salary Range: $120,000 - $135,000

Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!