Job Description

• Do you have experience managing financial account reconciliations?
• Salary range $60,216 to $62,000 plus KiwiSaver contributions
• Flexible hybrid working opportunity based in Auckland CBD

He angitūtanga: The opportunity

Auckland Council’s Building Consent team currently has a full-time permanent Regulatory Support Officer position available, based at our central Auckland Hub; the role will report directly to the Team Leader.

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment.

Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.

Day-to-day you could expect to work on:

• To provide end-to-end support for all consenting applications in the department for Building Consents.
• Deliver high quality customer excellence to internal and external customers.
• Ensure the accuracy and consistency of regulatory consent data.
• Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.
• Refunds and account reconciliations.

For a copy of the position description, click HERE

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.

Key skills and experience we’re looking for:

• Excellent written and oral communication.
• Minimum 4 years of previous experience in a business administration and Customer Service role.
• Confidence around working with complex databases and information.
• Experience managing financial account reconciliations & Customer disputes.
• Prior experience in our Building consenting or Code compliance certificate applications in SAP is an advantage.

Ngā āhuatanga kei a mātou: What we offer

You will be part of a passionate team that is working towards building the future of Auckland. We are currently looking for an individual to join our high-performing team. This is a full-time permanent role where you will get the opportunity to develop your skills while working with a supportive team.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!: Apply Now!

Applications close: Sunday 15 March 2026 at 11:59 pm

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

#workingforauckland #aucklandcouncil #regulatorysupport #buildingconsents #regulatory

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.