Job Description

Requisition No: 877747

Agency: Department of Health

Working Title: REGULATORY SUPERVISOR/CONSULTANT - SES - 64080488

Pay Plan: SES

Position Number: 64080488

Salary: $40,474.72-$43,000/annually

Posting Closing Date: 06/24/2026

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Nursing

Regulatory Supervisor/Consultant - SES

Full Time, Selected Exempt Service Position

Open Competitive Opportunity

Specific Duties & Responsibilities include:

This position spends the majority of time engaged in supervisory responsibilities for a team of seven employees. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing their workThis individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing employees’ work, approving leave, and taking disciplinary action as appropriate. The incumbent will also be required to meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and approve timesheets.

The employee in this position uses discretion and independent judgment to manage and monitor the workflow for the Board of Nursing Administrative Support Team, which handles phone, email, and chat inquiries for RN/LPN/APRN/CNA professions, as well as mail intake and processing for the office, in addition to other miscellaneous administrative tasks, including but not limited to, Voluntary Relinquishments, Refunds, Exam Verifications, Visiting Nurse Permits, Affidavits, Volunteer Renewal Waivers, Reactivations and Pearson Vue eligibility issues.

The incumbent must lead by example. This includes coming to work dressed appropriately based on the standards outlined in the department's dress code. This position must also behave according to required training, policy and the behavior policies outlined in the employee handbook. This also includes completing work assignments and timesheets by established deadlines.

Responsible for ensuring pre and/or post agenda preparation activities are completed in accordance with established time frames and procedures. This includes confirming agenda materials are produced accurately and distributed timely; calendars and notices of meetings are maintained and distributed timely and accurately. Communicate verbally and in writing with Prosecution Services, Office of Attorney General, and other parties to research and/or address agenda issues. Ensure public agenda materials have been posted online at least 7 days before meeting pursuant to Section 120.525, Florida Statutes and as outlined in policy DOHP 385-HC14-10. Ensure minutes from each board meeting are accurate and posted online within 10 days. Maintain Board/Council member appointment files, contact information, webpage updates and attendance accurately. The attendance record and contact information must be kept up to date and easily accessible on the J:NursingBoard network folder. Necessary web updates must be made within 5 business days of receipt. Update and maintain list of Declaratory Statements on the Department's website. Responsible for coordinating PCP meeting times with board members and PSU staff. This includes communicating verbally and in writing to board members/PSU staff changes to the meeting schedule and/or scheduling special PCP meetings. Ensure board staff attends PCP meetings by telephone conference and captures minutes accurately.

Balanced Scorecard owner for the following: Average# of days following a board meeting for board/council draft minutes to be prepared and posted on the MQA web site.

Monitor daily call volume and wait times. This includes ensuring all calls are answered timely and do not exceed the maximum wait time of five minutes; the call center is staffed appropriately; observing staff bi-weekly to verify agents are providing acceptable service to MQA's customers as outlined in policy DOHP 385-0001-11. Monitor staff email responses for correct grammar and content.

The incumbent should meet with each of their direct reports to provide constructive feedback. This feedback should include where the employee is currently with meeting evaluation criteria. Any feedback given to an employee about performance or behavioral issues must be followed up with an email to the employee recapping the discussion. The incumbent must implement corrective action when necessary.

Knowledge, Skills, and Abilities Required for the Position:

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum:

• Must be physically present in the office to effectively perform job duties and responsibilities.

Preferred:

• Experience with Microsoft Office (Word, Excel, Outlook).

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a fully on-site position based in Tallahassee. Employees are required to work from our Tallahassee office five days per week with no regular telework or remote option.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.