Job Description

Requisition No: 873326

Agency: Business and Professional Regulation

Working Title: REGULATORY SPECIALIST II - 79000564

Pay Plan: Career Service

Position Number: 79000564

Salary: $1,486.50 Biweekly

Posting Closing Date: 05/01/2026

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DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE
REGULATORY SPECIALIST II

Position Number: 79000564
Hiring Salary: $1,486.50 Biweekly

*OPEN COMPETITIVE*

***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department.

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules. This includes license renewals and requests to change addresses, names, and statuses. Processes applications by utilizing the department's licensing system.
• Provides applicants personal guidance regarding applications in writing and making verbal contact with the applicant if necessary.
• Prepares applications for board and committee meetings. Maintains board and exam lists utilizing Microsoft applications. Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures. Reports events, errors or trends to supervisor. Performs other related duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs.
• Ability to compile, organize and analyze data.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Knowledge of the department's document imaging and licensing systems.
• Basic knowledge of Microsoft applications.
• Basic grammar skills.

Minimum Requirements

• Must have at least one (1) year of professional office experience; and
• Must be proficient in Microsoft Word.

Position Notes:

• Depending on the team you are assigned to, candidates will be required to process 2-10 applications per hour.
• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
• This advertisement may also be used to fill OPS Regulatory Specialist II positions at $16.50 per hour.
• The applicant will be required to take a Skills Verification Test (SVT).
• Upon completion of the probationary period, candidate maybe eligible for a flex time schedule.

The Benefits of Working for the State of Florida:

“ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.