Job Description

Requisition No: 872678

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST I - 79011360

Pay Plan: Career Service

Position Number: 79011360

Salary: $1,336.93 Bi-Weekly

Posting Closing Date: 03/31/2026

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
REGULATORY SPECIALIST I

Working Title: District Receptionist
Position Number: 79011360

Hiring Salary: $1,336.93 Bi-Weekly

**OPEN COMPETITIVE**

Our Organization and Mission

The Division of Hotels and Restaurants (H&R) licenses, inspects, and regulates public lodging and food service establishments in Florida under Chapter 509, Florida Statutes (FS). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under Chapter 399, FS. The division’s three bureaus – Sanitation and Safety Inspections, Licensing and Elevator Safety – comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

Our Mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

The Work You Will Do

This position works independently to process, track, and maintain district records and files, research reports, licenses, and other related inquiries, performs technology duties including extensive knowledge and use of Versa: Regulation and OnBase, responds to complaints and inquiries from the public, and performs duties of the AAII and RSI as needed.

Responsible for preparing and processing legal documents. Processing of such documents would include but not be limited to tracking compliance mail receipts/hand service and providing the Settlement Officer proof of service for each case.

Responsible for data input, scanning, and closing food borne illness and complaints received in the district office.

Responsible for document imaging of all documents using On-base. Responsible for creating files as assigned. Inputs data, scans reports, files inspection reports, and retrieves and copies files as needed.

Answers all incoming telephone calls and distributes messages to employees. Researches or refers questions about inspection reports, license status or related inquiries. Answers information calls accurately. Greets customers and assist then with any questions they may have.

Opens and date stamps all incoming mail. Distributes mail to the proper section or employee. Prepares and mails all outgoing mail. Uploads additional money for postage as needed. Processes Certificate of Balcony Inspections by date stamping, copying, and returning stamped copies to the operators.

Assists with preparation of district correspondence, and the preparation of recurring and special reports. Maintains special files for the district as directed.

Performs other work as assigned.

Knowledge, Skills, and Abilities

• Ability to answer busy multi-line telephone
• Ability to communicate effectively, verbally and in writing
• Possesses good computer skills
• Ability to organize and coordinate work assignments
• Skilled in using various Microsoft programs including, Word, Access and Excel
• Ability to interpret statutes and rules

• Ability to evaluate and make decisions on licensure issues

Minimum Requirements

• One year of general office experience to include customer service experience and experience with Microsoft Office Suite (i.e. Word, Excel, Access, Outlook)

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

Applicant Note If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices

veterans and their family members have given to our country and support

the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.