Job Description
The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.
Responsibilities
- Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries. This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
- Be comfortable, methodical and resilient;
- Be flexible with global working hours and operate on certain weekends, on a rotation basis.
Minimum Qualification(s)
- Bachelor's degree or above
- 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
- Strong interpersonal and communication skills to engage with different teams
- High oral and written proficiency in Sinhala is required as this role will cover Sinhala-speaking markets
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues
Preferred Qualification(s)
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
- Quantitative data analytics/SQL skills, a data-driven mindset
- Strong stakeholder management skills
