Job Description

As a Regulatory Operations Compliance Analyst you will join our Compliance team in a pivotal role that bridges Customer Operations with Enterprise Compliance to uphold customer facing regulatory requirements. This role requires a deeply curious, analytical, investigative mindset with a strong attention to detail and ability to communicate complex matters effectively.

You will support both the customer and the business in highly sensitive & regulated areas such as Responsible Gaming, Complaints & Disputes, Federal & State Tax Requirements, KYC, and more, by researching, resolving, and responding to both internal and external customer escalations.

You will work closely with business partners such as the Responsible Gaming team, State Compliance, Fraud, Payments, Customer Operations, and VIP, as a subject matter expert to prevent and/or mitigate customer facing risks.

What You Will Do:

• Act as the front line and subject matter expert for all customer facing regulatory requirements and communication
• Communicate directly with customers via email for both inbound and outbound escalations
• Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming customer escalations
• Monitor, analyze, and respond to customer complaints across multiple channels both internally and externally
• Document actions and information found throughout investigations to develop and maintain account files
• Work cross functionally with internal and external partners to resolve complex customer compliance issues
• Collaborate with leadership to identify and suggest process optimization opportunities for the day-to-day operation
• Uphold daily, weekly, and monthly reporting for both internal and external partners

What Skills You Bring:

• 1+ year[s] of Compliance, Fraud, AML, Risk, or related experience within a highly regulated industry. Experience in a customer facing role for in-person or online Sportsbook and Casino is a plus
• Ability to autonomously conduct in-depth investigations for complex and sensitive situations. Strong investigative skills and a natural proclivity to curiosity is required
• Strong attention to detail is required
• Ability to be flexible while ensuring accuracy in an ever-changing regulatory environment
• Strong written and verbal communication skills, with the ability to explain complex compliance issues to diverse stakeholders
• Ability to exercise discretion and maintain confidentiality of information
• Ability to multi-task and meet deadlines
• Self starter with the ability to work well both independently and as part of a collaborative team
• Proficiency in tools such as the G-Suite, Salesforce, KYC & geolocation tooling, Tableau, Sigma, Snowflake, etc.
• Comfortable with use of Generative AI
• Ability to obtain and maintain licensing in multiple jurisdictions

The base salary range for this role is $70,000 - $85,000 depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics annual bonus program.

*Salary range is listed in USD; ranges will change based on country of residence. In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $700 to set up your home office!

For information about our benefits, please visit https://benefitsatfanatics.com

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.