We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA
The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement
Toprovideefficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computingWorking in a team of5, covering shifts between 7am and 6:30pm Monday to Friday, the roledemandsa highlevel ofcustomer focus,readily picking up problem ownership and working tenaciously until the problem is resolved.
Maintainance and creation of application support documentation and project execution across a range of front office and business support application suites.
In addition to providing day-to-dayservice desk and desktopsupport, the individual is expected to undertake projectwork, including:
Product evaluations and recommendations
Assist in the development of technical standards and operating procedures
Provide assistance to Senior Support Analysts
Application upgrades and deployments
Service Nowprovisioning
Provide detailed feedback to business managers and leaders
Assist with maintaining IT controls, processes and associated reporting.
Manage requests for information updates associated to controls and assurance delivery.
Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting
Oversee and support Audit, Risk and Technical control assessment requests.
Assistance with regulatory and audit itemsworking with the International Technology Governance Manager
Tier 1 customer desktopsupport andServiceDesk operations
Hardware supportand life-cycle management
Application installs, moves and changes
Application and hardware upgrades andmassdeployments
ServiceDesktop project tasksexecution
Mobility supportvia BB UEM and WorkSpace One products
Support SCCM Patching MS Deployments where and when necessary
UpdatingAudit documentation
Monitoring and management of teamITSM Service Now queues
Strong Customer/Service focus
Team playerwith self-motivation
Well presented professional with good all round communications skills
Diligent work ethic to adhere to audit mandated processes
Able to work under pressure
Flexible
Experience in supporting trading floor environmentsfrom Service Desk side
Knowledge ofWindows 10and Microsoft Officeproducts
Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell.
FullBlackberryUEMdevicesupport
Taking on Service Desk projects andownership whilstliaising with 3rdparty vendors and or other Teams within CIBC.
What you need to know
Job Location
150 Cheapside, 2nd Flr,London
Employment Type
Temporary (Fixed Term)
Weekly Hours
35
Skills
Analytical Thinking, Application Production Support, Application Upgrades, Business, Change Impact Analysis, Controls Testing, Desktop Computers, Disaster Recovery (DR), Disaster Recovery Testing, Documentations, Enterprise Service Delivery, Feasibility Studies, Hardware Support, Hardware Upgrades, Implementation Planning, Operational Efficiency, Resiliency, Service Standards, Technical Support, Training Team Members, Work Collaboratively
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
