Job Description

Requisition No: 875430

Agency: Highway Safety and Motor Vehicle

Working Title: REGULATORY CONSULTANT (WT: MS COMPLIANCE OFFICER I) - 76004297

Pay Plan: Career Service

Position Number: 76004297

Salary: $34,964.88 Annually

Posting Closing Date: 06/11/2026

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DIVISION OF MOTORIST SERVICES

BUREAU OF ISSUANCE OVERSIGHT

*Career Service (CS) Opportunity*

*Internal Advertisement - FLHSMV Employees Only *

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Cosmos Ficklin, (850) 617-3001, CosmosFicklin@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The in this position works closely with the Operations Services Supervisor and works independently, drafting and editing procedures and special correspondence related to motor vehicle titles and registrations, and vessel titles and registrations. The incumbent in this position is responsible for answering and responding to telephone calls that require technical knowledge and problem solving and responding to questions from the Motor Vehicle Q & A Board, posting the responses for tax collectors. The incumbent will also assist with training to implement motor vehicle and vessel title and registration laws and procedures; assist with analyzing documentation which may impact the bureau; preparing and recommending changes to special reports and projects; and drafting technical and complex correspondence.

Knowledge, Skills, and Abilities

• Skill in the use of Microsoft Applications including Word, Excel, Adobe and PowerPoint.
• Skill in the use of Florida Real-time Vehicle Information System (FRVIS), Florida Driver License Information System (FDLIS), and Adobe.
• Knowledge of Florida statutes, policies, and procedures as they relate to motor vehicles and vessels.
• Knowledge and skills as it relates to Department issuance systems.
• Ability to analyze data, identify problem areas and make improvement recommendations.
• Ability to identify and research programmatic issues in a timely manner.
• Ability to verify data or accuracy.
• Ability to effectively manage daily workload and to prioritize multiple tasks and projects.
• Ability to use tools to effectively track program and management.
• Ability to work individually and as a team with business users from other bureaus and technical staff.
• Ability to scrutinize a problem and determine possible solutions for its resolution.
• Ability to communicate effectively both in writing and verbally in an organized and precise manner with both technical and non-technical partners.
• Ability to resolve customer complaints or issues in a tactful and courteous manner.
• Strong analytical, problem solving and conceptual skills.
• Ability to quickly assimilate information and make timely decisions.
• Ability to demonstrate innovation in service quality and ways in which it can be improved within specific limitations.
• Ability to establish and maintain effective working relationships with others.

Preferred Qualifications

Preference will be given to candidates with the following:

• Have experience in preparing correspondence or written communication, conducting research, and providing customer service.

• Have experience using Florida Real-time Vehicle Information System (FRVIS), Florida Driver License Information System (FDLIS), Online Registration and Identity Operating Network (ORION) and Adobe.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.