Job Description

Requisition No: 868879

Agency: Agriculture and Consumer Services

Working Title: REGULATORY CONSULTANT - 42001160

Pay Plan: Career Service

Position Number: 42001160

Salary: $46,000.24 - $50,600.42

Posting Closing Date: 01/30/2026

Total Compensation Estimator Tool

REGULATORY CONSULTANT

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMPLIANCE

***STATE PERSONNEL SYSTEM OPPORTUNITY--
ONLY CURRENT STATE PERSONNEL SYSTEM
EMPLOYEES WILL BE CONSIDERED.***

CONTACT:

Karena Jackson (850) 410-3715

MINIMUM REQUIREMENTS:

A bachelor’s degree from an accredited college or university and two (2) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.

Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

An equivalent combination of education and experience which equals six (6) years can substitute for the above requirements.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Analyzes incoming documents in database(s) within the time frames prescribed by law.

Verifies scanned documents.

Reviews documents to determine appropriate action, including:

• analyzing registration or filing documents received to determine compliance with state laws and rules;
• reviewing contracts, estimates and invoices, financial documents and any other documents pertinent to the licensure of the applicant to ensure adherence to state laws;
• communicating any deficiencies in applications to businesses via email or mail;
• reviewing and processing documents received from businesses as a result of a deficiency letter in a timely fashion, and always within the timeframe prescribed by law;
• issuing license/registration when all requirements are met;
• sending appropriate documentation to business if license has been denied because deficiencies were never addressed within the time frames prescribed by law and providing notice of rights with the denial letter;
• contacting businesses by telephone or email regarding denial of application to explain a case will be created in a final attempt to bring business into compliance prior to creating an enforcement case. This activity should be well documented in notes in database(s).
• following up on any actions necessary in response to enforcement case;
• referring applications and other documents to other personnel, sections or agencies when necessary.

Documents all contacts and communications with the businesses by entering clear notes into database(s) and uploads all emails and faxes that are received.

Handles telephone, email and other written inquiries and requests from businesses, other government agencies and consumers and documents details of the issues in notes in database(s).

Logs onto the Automated Call Distribution (ACD) line daily and spends at least 60% of the time in available mode assisting consumers and businesses. Also, retrieves and returns messages from the ACD voicemail on a daily basis and, when assigned, retrieves and distributes faxes sent to the Consumer Services fax server.

Assists legal staff with research and information gathering when requested and makes court appearances to provide testimony when necessary. Assists management in conducting necessary research and/or providing statistics as requested. Assists management in researching, monitoring and reviewing internal processes to detect inefficiencies and other areas that may need improvement to improve the work flow and assist the division in meeting the department’s mission.

This position is required to assist co-workers and other sections within the division and perform related work and other tasks as required.

Employee may be asked to perform special duties in relation to the Departments Emergency response Obligations.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.