Job Description

About the team

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As our international organization expands rapidly and becomes more complex, so too does the regulatory and legal environment. We are therefore expanding the Trust and Safety Regulatory Compliance team to partner with business, legal and compliance teams to implement and deliver content and safety regulations, execute legal and regulatory obligations, and monitor compliance.

The Regulatory Delivery and Transparency (RDT) function aims to be the strategic partner of TikTok departments, starting with the Trust & Safety (T&S) team, working in close partnership with relevant Legal and Compliance teams, to best address content and safety regulatory requirements applicable to TikTok.

The Regulatory Compliance team will facilitate the execution of regulatory projects across critical departments (including Trust and Safety, Legal, TikTok Product, E-Commerce, Monetization) with a forward focus mindset for continuous improvement. This role will play a critical part within the team, with responsibility for programme management and the ongoing monitoring of relevant regulatory obligations.

About the role

As Program Manager, you will manage large-scale regulatory programs from scoping through execution, ensuring timely and accurate delivery of obligations, risk assessments, and regulatory responses. You will design and implement scalable compliance frameworks, drive controls and assurance infrastructure, and support internal audit readiness while partnering closely with Legal, Compliance, and cross-functional teams. This role requires strategic thinking, operational excellence, and strong communication with leadership to surface risks, shape compliance priorities, and foster continuous improvement.

Responsibilities:

- Program Management of Regulatory and Legal Obligations:

- Lead and manage large-scale regulatory compliance projects from initial scoping to completion.

- Strategically plan and execute initiatives to prepare for forthcoming regulatory requirements.

- Coordinate resources across Trust & Safety and other functions, assessing resource capacity and planning deliverables to ensure timely project completion.

- Oversee ongoing obligations, maintain issue logs, and conduct gap analyses.

- Ensure the prompt delivery of information for Requests for Information and other regulatory interactions, securing contributions and reviews from relevant teams.

- Controls and Assurance Infrastructure Development:

- Lead control monitoring activities, investigate deviations, and ensure the effectiveness of controls in partnership with Legal and Compliance teams.

- Implement and monitor the progress of recommendations from internal and external audits.

- Engage in risk assessments, and implement and track mitigation strategies identified in the risk assessment processes.

- Compliance Framework Development:

- Facilitate the strategic development and execution of compliance frameworks that address both current and emerging regulatory challenges.

- Bridge gaps between various internal teams to ensure seamless integration of compliance standards and practices.

- Continuously seek opportunities to enhance regulatory processes and frameworks, leveraging insights and feedback to foster an environment of continuous improvement within Trust and Safety.

- Leadership and Communication:

- Regularly communicate with and update leadership in partnership with Legal and Compliance teams on project statuses, compliance gaps, strategic decision-making, and prioritization.