Job Description

DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS

The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.

Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.

Regulatory / Compliance Administrator

Job Location:

100 North 15th Avenue

Phoenix, Arizona 85007

Posting Details:

Annual Salary Range: $55,000 - $65,000 Depending on Experience

Grade: 21

This position will remain open until business needs are met

Job Summary:

Working closely with the Assistant Director, Regulatory Legal Affairs Officer, and Enforcement Unit Manager, this position manages Real Estate Appraisal complaint files -- including tracking the progress of contracted investigators -- and Administrative Enforcement Section enforcement case files.

Key duties include monitoring all disciplined appraisers to ensure compliance with assigned education or probation requirements, and preparing and monitoring all related disciplinary correspondence. Responsibilities also encompass the timely and accurate preparation, drafting, and review of a variety of reports, notices, forms, hearing notices, final orders, consent orders, and other legal documents, alongside filing legal documents with the Office of Administrative Hearings.

Additional responsibilities involve corresponding with internal and outside parties in a timely manner, completing database updates and related complaint statistics, posting statistics and enforcement actions to the Department's website, and updating the National Registry regarding disciplinary matters. Duties further include appraisal and enforcement report reviews, updating policies and procedures, assisting with preparations for the biennial Appraisal Subcommittee review of the Department, and coordinating the voluntary audit program for approved education classes.

Furthermore, the position reviews outgoing material for consistency, grammar, and completeness of legal documents; conducts case intake; and coordinates with various units within the agency. Finally, it calendars court hearings, deadlines, and meetings, and conducts follow-up activities both internally and with outside parties.

Job Duties:

• Monitors compliance of disciplinary terms imposed upon discipled appraisers and other persons licensed by the Department
• Responds to oral and written inquires from outside and internal parties including other state agencies
• Manages the process and maintains Real Estate Appraisal complaint files and Administrative Enforcement files and records
• Other duties as assigned as related to the position

Knowledge, Skills & Abilities (KSAs):

Knowledge:

• Knowledge of Real Estate Appraisal Division statutes under ARS Title 32, Chapter 36 (Articles 1 through 5) and AAC Title 4, Chapter 46
• Knowledge of legal terminology, legal forms, administrative court procedures, applicable time-frames, and service of process procedures
• Proficiency in utilizing statutes, codes, and other legal resources, alongside strong methods, techniques, and principles for legal writing
• Uniform Standards of Professional Appraisal Practice (USPAP)

Skills:

• Skilled in researching and extracting information from statutes, codes, legal documents, and court decisions
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and organizational skills

Ability:

• Ability to elicit information in a legal investigation; write legal documents; establish and maintain relationships with representatives of the courts and government entities
• Ability to work well in a challenging and fast-paced environment, respond well to changing priorities and regularly demonstrate a professional, positive, and supportive attitude
• Ability to read and interpret State, Federal, and local codes, laws and regulations in order to prepare reports or apply in work activities
• Ability to organize, prioritize, and perform varied tasks and track multiple deadlines simultaneously
• Ability to properly use and apply the information from legal sources
• Interpersonal communication (both verbal and written)
• Ability to apply strong analytical and logical thinking

Pre-Emploment Requirements:

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation plus 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions please feel free to contact Ana Starcevic at ana.starcevic@difi.az.gov