Are you passionate about quality and delivering exceptional service to both colleagues and external stakeholders while driving service excellence across Scotland’s crofting communities?
The Crofting Commission is responsible for regulating the crofting system and promoting the interests of crofting to ensure its future sustainability. This role sits within the Regulatory Team, which is primarily responsible for handling regulatory applications, notifications, and croft registration applications in accordance with crofting regulation.
The regulatory caseworker officer role involves primarily decision making on regulatory applications, managing individual caseloads, coaching, and supporting direct reports in casework processing, responding to enquiries escalated by casework administrators, corresponding with applicants, professional agents and external stakeholders, and updating information on the Commission’s Register of Crofts. You will get to know a range of regulatory & registration processes and will receive legal, policy and procedural training. The job would suit someone who is eager to learn, enjoys investigating sources of information, can easily manage competing priorities and takes pride in delivering good customer service.
Responsibilities
Success Profile
Success profiles are specific to each job, and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience:
An understanding of IT systems, including Microsoft Office or similar.
You can find out more about Operational Delivery Profession here: Core ODP Skills - Operational Delivery Profession
Behaviours
You can find out more about Success Profiles Behaviours here Behaviour levels - Success profiles: candidate guide - gov.scot
How to apply
Apply online, providing a CV and Supporting Statement of no more than 1000 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and presentation.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
About us
The Crofting Commission is a Non-Departmental Public Body (NDPB) whose officials are provided by Scottish Ministers. The Commission act as a crofting regulator aiming to promote occupancy of crofts, active land use and shared management by crofters as a means of sustaining and enhancing rural communities. The Commission is also responsible for maintaining the Register of Crofts.
The Crofting Regulatory Team’s primary function is to deal with notifications, regulatory and croft registration applications that stem from the administration of the crofting regulations. The Regulatory Team is the main point of contact for the public submitting crofting enquiries and a wide range of regulatory and croft registration applications.
Find out more: Crofting Commission Home Page | Crofting Commission
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules
Working pattern
Our standard hours are 35 hours per week. The post will be primarily based in Great Glen House (Inverness) and from home, or another Highland and Islands Scottish Government office in accordance with the Scottish Government and Commission’s policies on hybrid working. The selection will be on merit irrespective of applicants’ home addresses. Any successful applicant must be able to attend the Great Glen House office when necessary.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide
Equality statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website
Read our Candidate Guide for further information on our recruitment and application processes.
Apply before 23:59 on 13 April 2026. This post is open to internal candidates and Common Citizenship Organisations only.
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
