Job Description

TITLE Regulatory and Legal Manager

The Regulatory and Legal Manager is responsible for supporting and administering key functions of the Arivo Compliance/Legal Department.

RESPONSIBILITIES AND KEY FOCUS AREAS:

I. Regulatory Compliance and Risk Management

• Monitor, interpret, and implement updates to federal and state regulations, with a specific focus on CFPB and state-specific compliance requirements.
• Identify, escalate, and mitigate legal and compliance risks, particularly concerning fair lending, debt collection, and privacy.
• Collaborate closely with the Policy and Compliance teams to ensure adherence to Federal and state regulations across all Arivo operating states, covering privacy, originations, and collections.

II. Licensure and Regulatory Examination Management

• Manage state licensing applications, renewals, and ongoing compliance nationwide, utilizing the NMLS portal and state-specific portals as required.
• Ensure timely submission of all necessary documentation to state agencies for license acquisition and renewal.
• Participate in and handle reporting for examinations conducted by regulatory agencies, including the CFPB, FTC, OCC, and various state regulatory and enforcement bodies.
• Maintain comprehensive records and compile required information for all licensing and regulatory matters.

III. Contract and Document Management

• Ensure the accuracy and proper maintenance of the organization's contract documents.
• Establish and maintain an organized system for contract management, including all related correspondence, and ensure that appropriate approvals are secured.

IV. Legal Support and Advisory

• Product Development: Provide legal guidance on the development of new financial products and services, such as retail installment contracts, simple interest loans, buy now pay later programs, third-party originations, and other fintech offerings.
• Legal Research: Conduct informal research on various business and legal topics as assigned.
• Litigation and Claim Support:
• Review and respond to all complaints received via channels including e-OSCAR, email, the CFPB Portal, consumer complaints, and state attorney general complaints.
• Review and respond to attorney subpoenas.
• Review and respond to government seizures.
• Coordinate with external counsel on active litigation matters.

V. General Duties

• Perform other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S

• A minimum of six years of experience in legal or regulatory compliance within the consumer finance, banking, fintech, or financial services sectors is required.
• Comprehensive knowledge of consumer protection statutes, including fair lending practices (FCRA, TILA) and data privacy regulations.
• Experience in effective contract lifecycle management.
• Demonstrated proficiency in contract law and regulatory licensing requirements.
• Excellent verbal and written communication abilities.
• Working knowledge of computer functionality, with particular proficiency in Microsoft Office products, especially Excel.
• Exceptional Technical Writing Capability: Proven ability to draft clear, concise, and well-structured policies and procedures that are readily comprehensible and actionable by non-legal operational teams.
• Deep and specialized knowledge of consumer protection laws, including fair lending practices (FCRA, TILA) and data privacy frameworks.
• Strong operational skills, including the ability to convert complex legal and regulatory requirements into concrete, practical operational tools. Examples of these tools include workflows, spreadsheets, and Quality Assurance checklists. Project management experience is highly desirable.
• Strong capacity to analyze loan data, testing samples, and audit outcomes to accurately identify systemic risks and deficiencies in current policies.
• Cross-Functional Collaboration: Demonstrated success in partnering with Product, Marketing, and Operations teams to develop compliant solutions that effectively support business objectives.

All employees must adhere to the below Company Values:

Respect: We treat everyone with genuine care and concern

Intelligence: Intelligence means we’re able to learn, grow and adapt.

Greatness: We are consistently exceptional in our work and continually improve.

Honesty: We keep our commitments, tell the complete truth and act with integrity

Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.