Job Description

Posting number: 00059

Department: Health Department

Job classification: Administrative Officer I - Health

Posting type: Open

Categories: Administration, Public Health, Medical Billing & Coding

Summary

20250721130304_Screenshot 2025-07-16 083108.pngThe registration & revenue operations supervisor is responsible for maximizing revenue for the health department by leading and overseeing billing and coding functions within the personal health clinics. This role ensures accurate, timely, and compliant revenue operations while supporting staff and optimizing workflows that strengthen the department’s financial performance.

Examples of duties

• Supervises administrative and customer-facing staff, including Administrative Assistant I, three Customer Relations Representatives IV, and a processing assistant IV (Vital Records).
• Ensures compliance with all legal requirements and standards related to billing and coding procedures.
• Performs audits and coding reviews to verify accuracy, completeness, and proper documentation.
• Communicates with insurance companies to resolve billing and claims issues.
• Submits statistical and operational data for analysis by the clinical management team.
• Manages provider credentialing through CAQH and serves as the NCTracks Office Administrator.
• Recommends write-offs, fee adjustments, policy updates, and technology-related purchases.
• Oversees reporting functions, including the Medicaid cost settlement charge report.
• Ensures technology needs are met, including support for computer hardware, software, telephones, and printing systems.
• Collaborates with the director of nursing and assistant director of operations to review and project personal health clinic revenues for budgeting purposes and revenue cycle management.
• Participates in local public health emergency response activities, as assigned by the health director or designee, and is available during emergencies and exercises as needed.

Qualifications

• Associate degree in Medical Office Billing and Coding, Medical Office Administration, or an associate degree in another field that includes at least 12 semester hours of medical billing and coding coursework, and at least three years of medical office billing and coding experience;
• OR high school diploma or equivalent with at least five years of medical office billing and coding experience;
• OR an equivalent combination of education and experience;
• Valid driver’s license required.

PREFERRED QUALIFICATIONS:

• Local Health Department billing and coding experience;
• Experience with billing Medicaid and third-party insurers;
• Supervisory experience
• Experience with electronic medical records systems (especially Epic).
• Certified Professional Coder (CPC) credential from AAPC

Supplemental information

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions. Ability to organize and manage time and resources.
• Accuracy - Ability to perform work accurately and thoroughly. Considerable knowledge of general office management techniques and basic calculations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word. Knowledge of general human behavior and techniques for effecting problem solving, answering questions and providing quality customer service.
• Communication, Written - Ability to write clear and concise documentation and correspondence.
• Compassion - Ability to show kindness, empathy and genuine care. Ability to understand an individual's socio-economic status and life-styles with respect for individual differences.
• Honesty - Ability to be truthful, maintain high level of confidentiality and viewed as credible in the workplace.
• Integrity – Trustworthiness to a degree that one is incapable of being false to a trust, responsibility or pledge. Ability to monitor and maintain quality standards of client services using current WIC and health department protocols.
• Judgment – Ability to use good judgment and discretion as it relates to following policies and procedures. Knowledge of interrelationships between health and social service programs, and of appropriate community resources for referral of clients.
• Safety-Minded – Ability to create a safe work environment; managing risks; reducing exposure liabilities.
• Teamwork – Ability to work with others successfully and productively for the common cause and desired end goal with skill in supervising and organizing the work of others.

PHYSICAL DEMANDS:

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand F

Walk O

Sit F

Manually Manipulate F

Reach Outward F

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Lift/Carry

10 lbs or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. O

Over 100 lbs. N

Push/Pull

12 lbs or less F

13-25 lbs. O

26-40 lbs. O

41-100 lbs. O

Other Physical Requirements: Vision (Near, Distance, Peripheral)