Job Description

JOB TITLE: Registration/Admitting Clerk (Per-Diem)

SUPERVISION RECEIVED: Administrator

Performs activities within the Business Office in areas of Admissions, Scheduling, Billing/Collection, Insurance Verification, Pre-Certification, Medical Records, Chart Building and other assigned tasks. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquires to the appropriate party is required.

RESPONSIBILITIES:
1. Cross train to assist with overflow responsibilities.
2. Admit patients to the facility following established policies and procedures.
3. Assembles patient forms validating patient identification.
4. Answers telephone and intercom courteously and in a quiet, pleasant, professional voice.
5. Accepts and relays messages effectively.
6. Maintains and protects each patient’s right to privacy per HIPPA guidelines.
7. Accurately collects co-payments and deductibles.
8. Ensures daily monies collected are recorded accurately and timely.
9. Ensures notifications to insurance have been accurately obtained as required.
10. Enters charges as listed on charge sheets.
11. Maintain minimal error rate.
12. Participates in group meetings and/or various committees.
13. Makes suggestions to workflow improvements.
14. Considers priorities and special needs when scheduling procedures.
15. Maintains schedule according to policies on nursing and anesthesia staff availability, patient needs and physician’s block time.
16. Coordinates schedule in a manner to minimize conflict and adjusts schedule as appropriate.
17. Act as liaison between patient, physician office and insurance company to assist patients with regards to financial responsibility.
18. Notify all scheduled patients of their financial responsibility prior to their date of service.

EDUCATION/REQUIREMENTS:

• Two consecutive years of medical facility or medical business office experience required.
• Hospital or Ambulatory Surgical Center preferred.

KNOWLEDGE/SKILLS:
• Ability to interface with insurance carriers, with a strong understanding of patient benefits.
• Strong communication skills.
• Proficient in MS Office applications which include Outlook, Word, Excel and PowerPoint.
• Critical thinking skills required
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work in a fast-paced environment.
• Ability to multi-task, including switching to different job functions throughout the workday.

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

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