Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
Department: CSC Front Desk
FTE: 1.00 (80 hours per pay period)
Shift(s): Days
Shift Length: 8 hours (typically)
Location: In-Person
Ensures the quality and accuracy of registration data system-wide to support complete, accurate, and timely registrations. Ensures staff perform within registration accuracy standards
Work with staff to develop strong customer service skills
Drives point-of-service collection efforts and serves as subject matter expert
Ensures that goals and objectives of the team are properly defined and implemented in accordance with regulatory and compliance guidelines and aligned with department budget.
Implements registration and scheduling standards/P&Ps, quality measures, work standardization, and process improvements using LEAN methodology and consistent with the organization’s goals/objectives and industry trends
Maintains appropriate staffing levels according to established volume ratios and department budget
Ensures staff competency standards, staff orientation and ongoing education/development, etc. Assists with staff recruitment, retention and development. Understands and works within union contracts
Assures appropriate levels of understanding, awareness, and compliance with applicable federal, state, and agency laws, regulations, guidelines, and professional standards. Participates in operational, safety, security, and infection control programs as required
Assists with setting department direction and priorities, provides oversight and monitors day-to-day office operations. (includes productivity, financial, customer satisfaction, employee engagement, etc.)
Maintains a collegial and cooperative relationship with staff and other leaders; communicates across service areas working as a team to search out and implement efficiencies, economies, and best practices
Completing special assignments as requested
QUALIFICATIONS
-OR-
Experience with Epic applications: Prelude, Cadence, Referrals
Understanding of medical terminology
Experience with insurance and patient registration requirements
Experience with electronic eligibility
Experience working in a union environment
Experience or knowledge of process improvement using LEAN concepts
Knowledge/ Skills/ Abilities:
Experience with electronic medical record functionality (preferably EPIC ADT/Prelude/Cadence or Resolute), and eligibility verification
Knowledge of state and federal legislation and CMS regulation, HIPAA, Privacy, and other regulatory and accreditation agencies;
Knowledge of current Medical Assistance, Medicare, charity care, self-pay, insurance plans, MNsure, etc
Knowledge of budget preparation and management
Knowledge of project management and performance improvement
Skilled in the use of computer systems, including practice management systems, reporting tools and the Microsoft office suite; creating presentations, facilitation of meetings
Ability to communicate effectively with all levels of the organization, verbally and in writing, and within the health care community
Experience in supervising staff -- Lead, mentor and coach staff
Develop, implement, and sustain policies and procedures
Organize, delegate and monitor work assignments
Change agent: Plan, prepare and support staff through changes
Ability to work cohesively and respectfully with a diverse work force and patient population
Ability to prioritize, organize, problem solve, and communicate with multidisciplinary staff
Leadership Knowledge/ Skills/ Abilities:
Skilled in overseeing the efforts of individuals within the department
Ability to effectively involve department staff in the application of quality measurement and improvement tools
Skilled in fostering a positive workplace culture and building inclusive workplace teams
Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes
Capable of assisting managers with decisions and activities
Ability to appropriately prioritize and carry-out work
Ability to comfortably and effectively facilitate meetings and feedback sessions
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.
Total Rewards Package:Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 484-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics downtown and in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Careers:
Hennepin Healthcare offers employment opportunities in a variety of settings, including our main campus in downtown Minneapolis and neighborhood clinics. We are proud of our 7,300 employees and physicians, who work together to provide safe, high quality care in a patient- and family-centered environment.
For more information on careers at Hennepin Healthcare: hennepinhealthcare.org/careers
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