Job Description

The Patient Access Specialist is responsible for promoting good customer service while receiving patients and familiarizing them with the hospital. In addition, he/she will complete all necessary paperwork to properly admit, transfer, or discharge the patient. The patient access specialist will also operate the switchboard and hospital paging system.

Requirements:

• Completion of a one-year post high school degree in office support services or equivalent job experience.
• Ability to read, write, and communicate effectively in English.
• Prior experience with typing and computer use.
• Proficiency with Internet use and software applications (Windows, Word, Excel); ability to learn electronic billing and scheduling systems within 60 days.
• Must be able to be flexible in work schedule.
• Must be able to work with many interruptions.
• Must be able to demonstrate effective customer service skills and to remain calm and level headed in stressful situations.
• Must demonstrate excellent communication skills in order to get accurate, current, and complete information on all patients.
• Experience working in a customer service role such as receptionist or administrative assistant is required.

Shift Time: 8-, & 12- hour variable shifts (this department operates 24/7/365)

Benefits and Salary:

The role pays a minimum of $20.02 per hour. Depending on relevant experience, a higher rate may be offered. Commensurate with position and experience. Comprehensive benefits package to include: medical, HSA, dental, 403(b) with employer match of 5%, life insurance, long-term disability, PTO, sick time, EAP, wellness benefits, etc.

About Us:

As an independent hospital, we live our mission to improve the health and wellbeing of the people of our region. To improve access to care, we have expanded our local specialty and primary care services in our communities. Not far from Duluth, MN, our campus resides in the beautiful north woods of Wisconsin where you can balance work and home life on our beautiful lakes and trails by partaking in personal interests such as biking, cross-country skiing, hiking, fishing, water sports, ATVing, snowmobiling, and much more.