Job Description

The Patient Access Specialist is responsible for promoting good customer service while receiving patients and familiarizing them with the hospital. In addition, he/she will complete all necessary paperwork to properly admit, transfer, or discharge the patient. The patient access specialist will also operate the switchboard and hospital paging system.

Requirements:

• Completion of a one-year post high school degree in office support services or equivalent job experience.
• Ability to read, write, and communicate effectively in English.
• Prior experience with typing and computer use.
• Proficiency with Internet use and software applications (Windows, Word, Excel); ability to learn electronic billing and scheduling systems within 60 days.
• Must be able to be flexible in work schedule.
• Must be able to work with many interruptions.
• Must be able to demonstrate effective customer service skills and to remain calm and level headed in stressful situations.
• Must demonstrate excellent communication skills in order to get accurate, current, and complete information on all patients.
• Experience working in a customer service role such as receptionist or administrative assistant is required.

Shift Time: 8-, & 12- hour variable shifts (this department operates 24/7/365)