Job Description

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1133 Patient Registration

Scheduled Weekly Hours:

36

Hours:

Varied

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

The Registration Specialist II is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits, as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner, promoting positive encounters.

Float positions will travel to different CoxHealth locations and may have extended hours, depending on the department's business needs. These locations include the main hospitals and other off-site registration sites, such as Emergency Departments, Urgent Care Centers, and Outpatient areas. Float positions are required to learn the different processes at all registration locations.

• Education
  • Required: High school diploma or equivalent
• Experience
  • Preferred: At least 1-2 years prior registration experience
• Skills
  • Proficient in using computers and computer systems
  • Excellent customer service skills and ability to work with the public and co-workers
  • Excellent verbal and written communication skills
  • Ability to multi-task in a fast-paced environment
  • Able to work independently and collaboratively in a team
• Licensure/Certification/Registration
  • N/A
  • Education
    • Required: High school diploma or equivalent
  • Experience
    • Preferred: At least 1-2 years prior registration experience
  • Skills
    • Proficient in using computers and computer systems
    • Excellent customer service skills and ability to work with the public and co-workers
    • Excellent verbal and written communication skills
    • Ability to multi-task in a fast-paced environment
    • Able to work independently and collaboratively in a team
  • Licensure/Certification/Registration
    • N/A