Job Description

Job Location: Sheridan Community Hospital - Sheridan, MI 48884Position: Patient Access Specialist
Reports To: Patient Access Supervisor
Schedule: Variable per hire
Position Location/Department: Registration
Job

Summary:
Sheridan Community Hospital is a Critical Access Hospital dedicated to providing compassionate, high-quality healthcare to our close-knit rural community. Our team values personalized care, teamwork, and a commitment to excellence. We are seeking a caring, dependable Patient Access Specialist to join our patient-centered team.
The Patient Access Specialist is a vital part of the hospital; they are the “first impression” of the health system. This person will greet patients by phone or in person with kindness and respect; by scheduling appropriately they will optimize both patient satisfaction and provider time. Great customer service is a MUST for this position. This candidate will be available to work rotating schedule on all shifts, including holidays and weekends in the two locations of the hospital where patient access is located. Must have full understanding of HIPAA.

Essential Duties and Responsibilities:
- Answering multi-line phones and directing calls appropriately.
- Assistance in submitting authorization for insurance payers.
- Registering patients into the Electronic Health Record (EHR) for services in the Emergency Department, Walk-In Clinic, Outpatient Clinic, Swing Bed, Critical Access Hospital, Lab, and X-ray Departments.
- Treat all patients and associates with respect, dignity, and provide professional service to them in a timely, polite and considerate manner. A pleasant and outgoing personality to engage with others.
- Able to accurately complete registration tasks, distribute forms and paperwork to patients and medical staff to expedite patient care.
- Register new patients and update necessary records.
- Maintain confidentiality of all patient records and follow HIPAA requirements.
- Verify insurance eligibility and benefits.
- Collect payments.
- Greet and check-in patient Visitors.  Able to guide a Patient/Visitor to their destination in the facility.
- Participate in quality improvement projects. Attend training and meetings as required
- Maintains awareness of current quality and safety measures on the unit and follows guidelines or reporting measures to ensure safety of patients, visitors, and staff.
- Knowledge and skills in quality improvement and research methodologies.
- Performs other related duties as assigned.

QualificationsEducation, Experience and Other Requirements:
- High School Diploma or equivalent.
- Clinical background preferred 1 year or more.
- Customer Service experience preferred 1 year or more.
- Working knowledge of medical terminology, good communication skills both verbal and written.
- Ability to learn and become a super user of an EHR system.
- Must be flexible, dependable and have excellent computer skills (Excel, Word, Outlook, Skype, Adobe).
- Typing skill with a minimum of 90% accuracy and at least 50 words per minute. Testing may be performed.