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Registration Educator
Registration Educators are responsible for providing orientation to all employees registering patients for services provided by the Health System. They develop, deploy training for all registration staff and coordinate education and skills assessments. In addition, they develop, deploy, and update front office work instructions for all registration areas, primary care and specialty care clinics along with customer service and telephone etiquette training. They monitor new employee performance through direct observation and provides feedback to Supervisors and Directors. They serve as a role model and resource for the registration employees.
Monday - Friday day shift
Pay based on experience starting at $17.79
Applies effective verbal, nonverbal, and written communication methods to achieve desired results., Collaborates with leadership for scheduling of employee training and events., Collaborates with leadership in the identification of educational needs and development of training materials., Conducts learning needs assessment with staff to maintain skill competencies., Conducts routine ongoing training sessions on customer service and other relevant material on a consistent basis., Develops, coordinates and conducts orientation and training program for all Registration staff. This includes scheduling the new employee with the Registration Educator and providing training for all other front office duties., Develops, coordinates and conducts orientation and training program for new Registration employees. This includes scheduling the new employee with the Registration Educator and providing training for all other front office duties., Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training., Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training., Maintains current competencies by working with Registration staff, Provides “just in time” training when learning needs or remediation is identified., Maintains current competencies by working with Registration staff., Provides “just in time” training when learning needs or remediation is identified., Travels to all Practice Management clinic locations to provide ongoing training support to Registration staff.
High School (Required)Driver's License - State of Illinois
Estimated Compensation Range
$17.79 - $27.57
Pay based on experience
Sarah Bush Lincoln is a prominent non-profit healthcare organization located in downstate Illinois. It operates a two-hospital system, consisting of Sarah Bush Lincoln based in Mattoon, IL which has 150 beds, and SBL Fayette County Hospital based in Vandalia, IL, with 25 beds. The healthcare system also operates more than 57 clinics spread across a 10-county area and stand-alone surgery centers in Mattoon and Effingham, regional cancer center and hospice house. Decisions are made locally which gives the Health System the agility to respond quickly to changing markets.
The organization employs nearly 3,500 people, including a medical staff of approximately 250 members. SBL is known for its contemporary facilities and commitment to providing advanced equipment and services for diagnosis and treatment. Sarah Bush Lincoln has an expanding robotics program, which showcases its dedication to adopting innovative technologies.
The staff at Sarah Bush Lincoln is highly engaged as reflected in the most recent Press Ganey Employee Engagement and Safety Survey. The organization is Magnet designated, which recognizes excellence in nursing. SBL supports career growth, which provides employees with various education funding opportunities.
Beyond its medical facilities, Sarah Bush Lincoln plays an integral role in the community. It actively participates in various activities that promote health, wellness, education, economic development, and housing. The involvement demonstrates the organization’s commitment to the overall well-being and development of the communities it serves.
