Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage and reply daily to incoming and correspondence, including handling all inquiries and requests submitted through the “Kayako” platform related to back-office and registration matters, and direct incoming phone calls courteously and efficiently.
• Assist in the student registration/e-request process and ensure smooth execution of registration-related activities.
• Verify and update student records, especially passport-related data, to maintain accuracy in official documents.
• Update students’ contact information upon request to support effective communication.
• Process a variety of student e-requests—such as registration suspension, re-enrollment, incomplete grade (first step), grade appeal (first step), course drop, and clearance—ensuring timely reflection of changes in the Banner system.
• Manage status change requests, such as reactivating inactive students or reversing prior status changes.
• Perform other duties as assigned by the line manager.

QUALIFICATION & EXPERIENCE:

• A bachelor’s degree in IT or any related field.
• A minimum of two years of experience directly related to the duties and responsibilities specified is required

KNOWLEDGE & SKILLS:

• Strong organizational skills and keen attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Proficient in using relevant software applications and database systems.
• Records maintenance skills.
• Very good skills in Microsoft package.
• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• The position may occasionally require working outside normal business hours, including weekends, holidays, or during urgent situations (i.e., “on-call” responsibilities).

SUPERVISION:

Reports to: Senior Associate Registrar

Subordinates: N/A