Job Description

Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Wednesday, October 21, 2026

Hours of Work:

37

Hiring Manager:

Caroline Lewis

Contact Number:

01482 612552

Job Description Summary:

This is a Full Time, Permanent Position.

Proposed interview dates - Wednesday 21st October & Thursday 22nd October 2026.

Pay Award Pending.

We are looking for an enthusiastic, organised and customer-focused individual to join Hull Register Office as a Registration Assistant.

This is a varied and rewarding role at the heart of the Registration Service, supporting customers during some of the most significant moments in their lives. We're looking for a real people person who enjoys helping others, has a positive and approachable manner, and can provide outstanding customer care in a professional and sensitive environment.

The successful candidate will have excellent communication and interpersonal skills, strong attention to detail and the ability to work accurately when handling sensitive information and legal documentation. Good IT and numeracy skills are essential, together with the ability to work effectively as part of a busy team.

In return, you will have the opportunity to develop knowledge of registration law and procedures while working as part of a supportive team dedicated to delivering an excellent service for the people of Hull. The role also provides the opportunity to undertake duties as a Deputy Registrar, supporting marriage ceremonies at the Register Office and approved venues across the city.

If you are committed to delivering excellent customer service, enjoy working with people from all backgrounds and can maintain professionalism, accuracy and compassion in a busy environment, we would love to hear from you.

ROLE AND PURPOSE

To support the delivery of the Registration Service.

To provide timely and accurate certified copy certificates of registered life events within the Hull Registration district. This includes both handwritten and electronically produced certificates.

Act as a first point of contact to the service providing a caring, listening service to customers’ which is both responsive to customer requirements, and which recognises the diversity of customer needs.

To become conversant with relevant registration legislation and handbooks.

To undertake the role of a deputy registrar registering marriages at the Approved Venues.

To ensure collection and receipting of statutory and non statutory fees and the appropriate recording and control of secure stationary and stock.

PRINCIPAL ACCOUNTABILITIES:

NC863.Registration Assistant.docx

Compensation Grades:

GRADES 3.

Pay Ranges:

£24,796.00 - £25,583.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.