Job Description

Level: Experienced
Job Location: Fawcett - Tacoma, WA 98402
Position Type: Full Time
Salary Range: $22.06 - $30.10 Hourly

Travel Percentage: None
Job Shift: Day Shift
Job Category: Nonprofit - Social ServicesOutpatient Services
Monday - Friday
Day Shift
$22.06 - $30.10 DOE
Pierce County's first Certified Community Behavioral Health Clinic:
Comprehensive Life Resources is looking for a qualified Registration and Benefits Specialist to join our team in downtown Tacoma, Washington.
We offer: Medical, Dental, and Vision with 100% paid premiums for employees. 11 paid holidays, 403(b)-retirement plan, Life Insurance, Long term Disability, Employee Assistance Program (up to 6 consultations per year), Mileage reimbursement, Tuition Assistance, Paid Sick and Vacation leave, Bereavement Leave, Student Loan Repayment, and Continuing Education Assistance. All benefits contingent on working a scheduled 40hrs a week.
Scope:
Engage with individuals seeking outpatient services, obtain necessary information for enrollment, and connect them with intake staff to complete the assessment. Provide individualized support to clients, helping them navigate local, state, and federal benefits and resources to access services in individual or group settings.  May also engage in outreach activities with community partner agencies to connect with clients in various settings.
Serves as a member of an organization that welcomes, engages, and serves individuals with complex wellness needs.
Responsibilities:
- Verify financial eligibility, complete the admission bundle, and other identified paperwork required for enrollment in services. Input into the electronic health record.
- Work with other community partners sharing benefits education and receiving referrals to support clients applying for Medicaid as needed.
- Assists individuals in understanding and accessing various benefits and resources, ensuring they receive the support needed to overcome barriers and increase access.
- Maintain an updated list of local resources and benefits available to clients, ensuring they have access to essential services.
- Evaluating the eligibility of individuals for Medicaid benefits and guiding the application process.
- Assisting clients with completing Medicaid applications and ensuring accurate information is provided.
- Offering education on the benefits available through Medicaid, including eligibility criteria and application procedures, and staying up to date on all local, state regulations.
- Will process applications received online and support clients.
- Provide support to clinic and Customer Service Specialists as needed
- Provide a warm hand off to the intake staff
- Ensure any required records are requested
- Work as part of the intake team whose goal is to serve clients without barriers and to be responsive to needs.
- Be able to interact with consumers presenting with multiple challenges in a patient and caring manner. The ability to develop rapport with consumers in order to create a feeling of welcome and safety in our building is a plus.
- Coordinate work with internal customers. Interact with agency staff, consumers, and community.
- Maintain confidentiality in all work.
- Ensure that ethical and professional standards of practice are maintained.
- In addition to the above, perform other duties as assigned.

Qualifications
- Experience working in behavioral health setting
- Two Years in a customer service job where the major duties involved public contact or providing staff support.
- Previous experience in social services, benefits navigation, or a related area is beneficial.  Familiarity with community resources and benefits programs is a
- Must have strong computer skills that include internet navigation, Office 365, computer-based phone system, and database entry.
- Must have demonstrated excellent customer service skills.
- Strong analytical skills desired.
Comprehensive Life Resources is proud to be an Equal Employment Opportunity Employer.  We do not discriminate based upon race, religion, color, national origin, gender, pregnancy, sexual orientation, gender identity, gender expression, age, veteran status, disability status, and any other applicable legally protected characteristics and or class.