Job Description

Registrar Support Specialist - (260007FE)

Description

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:https://necc.interviewexchange.com/jobofferdetails.jsp-JOBID=206159 About Northern Essex Community College: Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts, conveniently located within easy reach of Boston and the scenic beaches and state parks of New England's coastline. Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD (National Institute for Staff and Organizational Development), NECC's success is driven by a mission-centered culture and a highly engaged workforce. As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves.Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses.NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce. The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment. Job Description: POSITION: Full-Time Registrar Support Specialist (Administrative Assistant I): Registrar's Office; Haverhill (100 Elliott St.) & Lawrence (45 Franklin St.) Campuses; 37.5 hours per week; Monday through Friday, 9:00am - 5:00pm; AFSCME Unit I Position.SUMMARY: The Registrar Support Specialist supports the Registrar's Office by processing student registration, academic record transactions, and class scheduling tasks while providing responsive customer service to students, faculty, staff, and other constituents. Reporting to the Registrar, the Registrar Support Specialist researches and resolves routine and moderately complex registration and records issues, coordinates documentation, and supports high-volume operational activities throughout the academic cycle, exercising sound judgment in the handling of confidential student information.RESPONSIBILITIES: The responsibilities include, but are not limited to the following:Serve as the front-line point of contact for the Registrar's Office, responding to telephone, in-person, and departmental inquiries, and acting as the primary respondent and liaison for the office's email accountProcess student record and enrollment transactions such as adds, drops, withdrawals, enrollment verifications, degree verifications, and transfer report requestsProvide guidance to students, faculty, and staff on academic policies, systems, forms, deadlines, and related proceduresEscalate policy-sensitive or complex registration and records issues to the Registrar as appropriateSupport class scheduling, including creating sections in Banner and room assignments in 25LiveManage student record creation and related enrollment processes for special populationsConduct routine data validation, records cleanup, system testing, and special projects, reviewing and analyzing results to improve business processes that promote efficient and compliant Registrar operationsMaintain documentation of the office's business processes and the Registrar's Office SharePoint pageAssist with planning, coordination, and day-of Commencement operations in collaboration with the Registrar and Commencement CommitteeEnsure the accuracy, integrity, and confidentiality of student academic records in alignment with FERPA and institutional policiesPerform other related duties as assignedMaintain a consistent presence across both campuses: Haverhill (4 days) and Lawrence (1 day)The Classification Specification is available at: Administrative Assistant Series

Qualifications

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:https://necc.interviewexchange.com/jobofferdetails.jsp-JOBID=206159 Requirements: MINIMUM QUALIFICATIONS:Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.Substitutions:An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.**Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.PREFERRED QUALIFICATIONS:Bachelor's degreeExperience in higher education, preferably in a Registrar's Office or closely related areaExperience providing customer service in a high-volume, deadline-driven office environmentExperience with student information systems (e.g., Banner)Proficiency with Microsoft Office SuiteExcellent attention to detail and organizational skills; ability to manage multiple priorities and meet established deadlines and institutional requirementsStrong analytical and critical thinking skills to address system issues and support process improvement.Excellent interpersonal, written, and verbal communication skills to engage with diverse stakeholders, including students, faculty, staff, and external agenciesKnowledge of FERPA, federal and state regulations, and institutional policies governing student recordsAbility to work independently, collaboratively as part of a team, and effectively across departmentsExperience working in a community college, particularly within the Massachusetts systemBilingual (Spanish/English)Experience working with and supporting a culturally diverse populationEQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.CONDITIONS OF EMPLOYMENT:All candidates must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship.Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). Additional Information: SALARY: $2,152.54 - $3,024.90 biweekly ($55,966.04 - $78,647.40 annually). Pay grade 15; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.ANTICIPATED START DATE: ASAP Application Instructions: TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:Cover Letter, describing your qualifications and/or how you may be best suited for the roleResume/CVReview of applications will begin 5 business days from the posting date and will continue until the position is filled.**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)DEADLINE: Open until filled Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery

Official Title: Administrative Assistant I

Primary Location

: United States-Massachusetts-Haverhill - 100 Elliot Street

Job

: Education

Agency

: Northern Essex Comm College

Schedule

: Part-time

Shift

: Day

Job Posting

: Oct 27, 2026, 3:27:31 PM

Number of Openings

: 1

Salary

: 55,966.04 - 78,647.40 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Elizabete Trelegan - 9785563928