Job Description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Assists the Registration Manager in organizing the daily activities of the department. Acts as a resource person for employees. Monitors the quality indicators of Registration and recommends changes, as necessary. Serves as a role model by adhering to Silver Cross Hospital core values and supports these behavior expectations from team members. Acts as second level contact point for escalation requests. Reports to Patient Access Manager (Registration).

Essential Duties and Responsibilities:

• Approximately 1-2 years experience in a Patient Access setting which includes experience in hospital or medical business
• office with experience in insurance, patient registration, and the patient admission process.
• 2 years previous leadership experience preferred
• Executes all Registration tasks at high level of performance
• Monitors Registration staff productivity to ensure key performance metrics are achieved
• Manages staff schedules and oversees distribution of work
• Recommends staffing pattern changes to leadership, as needed
• Investigates and fixes Registration errors and reports trends to Patient Access Leadership team
• Works with revenue cycle team members and leaders on identifying issues/errors. Involves staff as needed to provide education to
• eliminate further errors.
• Participates in hiring and evaluation of employees as needed
• Supports onboarding and training of new Registration team members and identifies/provides training opportunities for staff on an
• ongoing basis.
• Monitors adherence to standard work
• Serves as resource for internal and external customers
• Maintains exemplary levels of customer service in all interactions as they relate to customer service
• Collaborates with other department leaders to ensure internal customers service levels are met
• Attends required meetings
• Participates in writing/reviewing department policies and procedures
• Serves on committees / task forces as required
• Provides documentation to assist manager with disciplinary action, may conduct level one corrective action and participate in
• employee meetings above level one
• Assists in supporting other Registration areas outside of primary scope

Education and Training

• H.S Diploma
• 2 years Central Scheduling, Call Center, Registration, 2 years Insurance Verification, Customer Service, or Hospital Operations experience
• Demonstrates leadership skills
• Strong communication skills

Preferred Qualifications:

• Associate's degree or higher in business or healthcare-related field
• Experience with Microsoft Office tools

Work Shift Details:

Days, Primarily Monday through Friday with occasional weekends.
Primarily day time hours with flexibility for occasional evenings, nights.
Rotation between New Lenox and Homer Glen Emergency Departments.

Department:

REGISTRATION

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

· Medical, Dental and Vision plans

· Life Insurance

· Flexible Spending Account

· Other voluntary benefit plans

· PTO and Sick time

· 401(k) plan with a match

· Wellness program

· Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However,registry employees are ineligible for Health and Welfare benefits.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below:

$19.45 - $24.32