Job Description

1.0 FTE

This is a union position

Monday - Friday 0800 to 1700

JOB SUMMARY

In this position, you will ensure a positive environment exists whereby patient flow can be maintained. This includes performing a wide variety of customer service duties including greeting and assisting the general public, answering telephone inquiries, providing information to the public, make appointments, check patients in for appointments, cashiering including processing payments and constant communication with the health care team to assure adequate patient flow.

In addition, the registrar functions as the primary contact for outgoing referrals from the providers of republic medical clinic and outside of Ferry County Health District. This individual will provide a centralized source for information regarding the referral process, receiving and tracking referrals, and referral sources.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Serves as receptionist, answers and directs incoming telephone calls, screens inquiries, takes messages, and provides information in a timely, courteous and professional manner.
• Greets customers and visitors at the front desk; directs visitors, takes payments and answers simple billing questions.
• Performs cashier duties such as accepting patient payments, balances cash drawer and prepares deposits.
• Responds to general customer and public inquiries about District policies and procedures and refers messages, information and various types of calls to the appropriate person.
• Prepare medical charts and records for referral visit. Track and provide Specialists’ offices with medical records including test/imaging results, chart notes, and/or reports prior to appointments.
• Verify insurance eligibility and benefits.
• Obtain authorizations when necessary for physical and occupational therapy patient referrals.
• Inform the referring provider if authorization request is denied or therapy department does not handle specific conditions.
• Maintain records of all referrals.
• File final copy of authorized referral in patient’s file (EMR), for provider review.
• Responds to and resolves customer account questions, problems and complaints.
• Sorts and routes incoming mail and packages; prepares outgoing mail with postage.
• Operates phone intercom system directing hospital staff to situations, calls, and emergencies.
• Issues, receives, types and processes various types of applications and forms.
• Handles sensitive information and situations in a manner to enhance the District’s image in the community.
• Reviews, routes and responds to daily messages from the answering service.
• Assists in ordering and maintaining office supplies.
• Assists in duplicating and assembling documents for mail and distribution.
• Assists with the processing of various correspondence and notifications.
• Performs filing and record-keeping.
• Assists with administrative support for various departments.
• Perform related duties as assigned by management.

PROFESSIONAL REQUIREMENTS

• Actively checks and responds to emails and QLIQ account throughout the workday.
• Completes all mandatory education within given timeframe.
• Maintains regulatory requirements.
• Reports to work on time and as scheduled.
• Wears identification while on duty; uses computerized punch time system correctly.
• Represents the organization in a positive and professional manner in the community.
• Attends annual review and department in-services as scheduled.
• Attends at least 75% of staff meetings; reviews all monthly staff meeting minutes.
• Actively participates in the department’s quality improvement (QI) activities.
• Complies with all organizational policies regarding ethical business practices and the employee handbook.
• Communicates the mission, vision and values of the organization as well as the focus of the department.
• Meets dress code standards for the department; appearance is neat and clean.
• All Ferry County Health employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations, including not but limited to, the Health Insurance Portability and Accountability Act (HIPAA).

JOB KNOWLEDGE & QUALIFICATIONS

Education and/or Work Experience Requirements

• High School Diploma or equivalent is required.
• Office training in a medical office preferred.

Benefits

• Medical/Dental/Vision – (Employer pays 100% of Employee premiums)
• 457(b) Simple IRA – 3% match
• Life Flight and Airlift NW Insurance - Employer Paid
• PTO
• EIB
• Local Discounts
• Employee Assistance Program