Job Description
About Sacred Heart University
As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; School of Computer Science & Engineering and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 391 Colleges: 2026 Edition and Best Business Schools: 2025 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu
View SHU’s Faculty Experts Here
To apply
Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions.
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.
The Registrar Coordinator I provides customer service to internal and external parties through multiple means of communication. This position verifies student enrollment and degrees for different purposes. Completes incoming verification requests for current and former students. Handles student inquiries concerning verification, and other records-related topics.
Principal Duties & Responsibilities
• Provide high level of customer service to students, former students, faculty, staff, and third parties, upholding institutional standards, and supporting compliance with university policies and federal regulations (e.g., FERPA).
• Process registrations and Registrar-related forms and requests, including enrollment verifications, health insurance forms, licensure forms, certifications, loan deferment forms, minor declaration forms and College Reports.
• Respond to inquiries regarding academic records, enrollment verification, and related Registrar services.
• Monitor and resolve Verification Services issues in coordination with third-party vendors (e.g., National Student Clearinghouse).
• Maintain and update student records and data within the Student Information System (e.g., Colleague).
• Resolve non-routine registration and records issues through research, problem-solving and collaboration.
• Support records-related services, including document imaging and the accurate reporting of student enrollment data.
• Assist in streamlining and the implementation of Registrar processes and procedures related to Enrollment Verification Services.
• Special projects assigned by supervisor.
Knowledge, Skills, Abilities & Other Attributes
• Bachelor’s degree required. Higher Education experience preferred or 1-3 years in related field.
• Proficient in data entry and the Microsoft Office Suite, preferred.
• Experience working with student information system, knowledge of Colleague a plus.
• Approachable with a strong customer service focus and proven ability to collaborate with stakeholders at all levels.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking skills with attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Ability to work in a team environment as well as independently.
Unusual Working Conditions
• Adjusted hours required during registration period.
• Must assist at undergraduate and graduate commencement ceremonies.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
