Job Description

The Registrar Evaluation Services Specialist (RESS) is responsible for designing degree plans for students enrolled at CTU or AIU. The application of advanced standing options (ASOs) will be based on the student’s prior learning history and ability to prove competency of learning objectives. The RESS is responsible for the evaluation of all prior learning and its application to the student’s degree plan while ensuring all graduation requirements will be fulfilled. The RESS provides a high-level of customer service both to students and internal stakeholders. Effective interdepartmental communication is required to ensure proper program placement and that the degree plan best fits the student personally, professionally, and academically based upon prior learning outcomes the student has shown mastery of.

The Registrar Evaluation Services Specialist is responsible for adhering to all the university policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities during the administration of degree planning services.

DUTIES & RESPONSIBILITIES

• Evaluate all potential credit-worthy documents as they arrive which includes, but is not limited to college/military transcripts, standardized assessments, documentation of experiential learning and professional certifications
• Counsel students on non-traditional methods of fulfilling degree requirements
• Utilize internal systems to ensure degree plans are accurate and accessible on the Virtual Campus detailing courses to be taken as well as how all degree requirements will be fulfilled
• Communicate degree plan updates to students and internal key stakeholders as they are made
• Continuously modify degree plans including but not limited to requested program changes, pace changes and application of additional credit
• Provide outstanding internal and external customer service by responding to all inquiries in a timely manner and maintaining availability for student questions during designated department hours
• Actively participate in professional development at the departmental level by carrying out special projects as assigned and contributing proactively to the department’s efforts for continuous improvement
• Maintain compliance with external standards, internal policies and accuracy benchmarks
• Work flexible schedule, including nights and weekends which may include working more than 40 hours per week to meet the needs of students
• Meet or exceed all goals on a daily, weekly, and per session basis

Other Duties as Assigned or Requested

Transcript Team/Active Call Support Team

• Responsible for the overall transcript evaluation accuracy rate to reach 95%.
• Ensures all transcripts are evaluated within 5 business days of the receipt of the official documents.
• Works with University Academic leaders on gaining approval for course substitution and other curriculum related changes.
• Track/Accelerate requests, general student follow up and acceleration/deceleration.
• Responsible for team to answer inbound calls at 90% rate and ensures all other incoming requests are followed up with within 24 hours.

Re-entry/Program Change Team

• Recommendation based on most suitable program to meet student needs.
• Responsible for the overall transcript evaluation accuracy rate to reach 95%.
• Ensure that the processing of all program changes occurs prior to the start of the subsequent session.
• Responsible for timely completion of all re-entry degree plans, including: 72-hour completion of all plans once the evaluation cycle begins.
• Works with University Academic leaders on gaining approval for course substitution and other curriculum related changes.

QUALIFICATIONS

Education and Experience: Minimum

• Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) required
• Strong knowledge of Microsoft Office applications and other Windows based programs
• Strong customer service background

Education and Experience: Preferred

• Knowledge of applicable federal and state regulations and accrediting agencies standards
• Prior experience in student services

KNOWLEDGE, SKILLS & COMPETENCIES

• Ability to adapt to a quickly changing, high-paced work environment
• Critical thinking, problem solving and research skills
• Ability to self-assess and determine impact on students and process
• Analyze and manage large amounts of data
• Excellent customer service and interpersonal skills
• Outstanding oral and written communication skills
• Effective organizational and time management skills
• Ability to work under pressure and interact with all stakeholders
• Goal driven, self-motivated, solutions and results oriented