Job Description

Your experience matters

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registrar joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Our Patient Access team is often one of the first points of contact for patients and families during what can be a stressful or uncertain time. We work in a fast-paced, team-oriented environment where flexibility, compassion, and teamwork are essential. Registrars work closely with Switchboard and fellow Patient Access team members to keep operations moving while helping patients navigate the registration process. For someone who enjoys variety, thrives in a busy environment, and finds satisfaction in helping others, this role offers the opportunity to make a meaningful impact every shift.

How you’ll contribute

A Registrar who excels in this role:

• Provides ER Registration and Patient Access support, serving as an important first point of contact for patients and families entering the hospital.
• Accurately collects and enters patient demographic, insurance, billing, and clinical information into the registration system.
• Verifies insurance information and benefits and assists with authorization requirements as applicable.
• Collects applicable co-pays, deductibles, and other point-of-service payments and refers patients for additional financial assistance when appropriate.
• Explains registration forms, required documents, processes, and other information to patients and family members.
• Communicates with patients, families, clinical staff, physician offices, and other hospital departments to obtain or exchange information needed for timely registration and care.
• Provides compassionate and professional service to patients and families who may be experiencing stressful, urgent, or emotional situations.
• Manages multiple patients, requests, interruptions, and priorities while maintaining accuracy, confidentiality, and attention to detail.
• Works collaboratively with the ER Registration and Switchboard team, assisting teammates as needed to support department operations.
• Maintains knowledge of current registration, insurance, collection, and department processes, including changes communicated between scheduled PRN shifts.
• May provide coverage at Highpoint Health – Winchester and, based on employee availability, Sewanee, with Winchester serving as the primary work location.
• Performs other Patient Access duties as assigned.

What we’re looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Strong customer service, interpersonal, and communication skills.
• Ability to work effectively in a fast-paced, high-stress hospital environment.
• Strong time-management, organizational, and multitasking skills.
• Dependable and flexible, with the ability to quickly adapt to changing patient volumes, priorities, and procedures.
• Ability to learn registration, insurance, collection, and hospital processes quickly.
• Strong attention to detail and ability to accurately enter patient and financial information.
• Ability to work collaboratively as part of a highly team-oriented department.
• Basic computer proficiency required.
• Previous Patient Access, healthcare registration, emergency department, medical office, insurance verification, cash-handling, or high-volume customer service experience is preferred but not required.
• Must be willing to work at the Winchester location; willingness to provide coverage at Sewanee is preferred and may provide additional opportunities for PRN shifts.
• Must be able to successfully complete approximately four weeks of training covering Switchboard, reception, registration, and insurance/collections.

Schedule: Full-Time, ER Registration | 7:00 AM – 7:00 PM, rotating two-week schedule. Week 1: Sunday, Wednesday, Thursday. Week 2: Tuesday, Friday, Saturday. Includes rotating weekend coverage.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Highpoint Health – Winchester with Ascension Saint Thomas

Highpoint Health – Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission’s Gold Seal of Approval® and the American Stroke Association’s Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.

EEOC Statement

“Highpoint Health – Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.