Job Description

Work Shift

Day

Scheduled Weekly Hours

36

Summary

This position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.

Job Description

Job Duties

• Initiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.
• Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.
• Contacts insurance companies, when required, to obtain admission certification.
• Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.
• Maintains departmental functions when computer is not operating.
• Maintains patient records by discharging, editing, transferring and completing other needed functions.
• Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.
• Performs the registration function in a disaster situation.
• Performs preregistration of patients and works on this function when possible
• Works with the volunteers and assists them when needed.
• Participates in training new registrars; and is supportive of new staff, working for their successful orientation.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Preferred knowledge of EPIC software.
• Preferred proficiency in Microsoft Office products.
• Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent public relations and human relations - exemplifies The Mercy Touch.
• Excellent organizational and time management skills.
• Critical thinking and attention to detail.
• Exhibits good judgement.
• Handles confidential information with discretion and diplomacy.
• Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
• Handles emergency situations.
• Works with volunteer staff.
• Flexibility and dependability, works well with a wide variety of individuals and leadership styles.
• Ability to work with minimal to no supervision.

Professional Experience

• Preferred: Medical terminology, other healthcare experience, cash handling

Education

• High School diploma or equivalent preferred.

Licensure, Certification, Registration

• None

Physical Requirements

Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently

Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.