Job Description

HealthPartners North Suburban Family Physicians has an exciting opportunity for a casual Triage RN to join our team!

This casual position provides coverage at all three North Suburban Family Physicians clinic locations (Roseville, Hugo, and Lino Lakes). Shifts are available Monday through Friday, with start times ranging from 7:45am to 8:30am and end times ranging from 4:15pm to 5:00pm.

This position provides triage support for our clinic at the North Suburban Family Physicians clinics by using protocols embedded in the electronic medical record and a variety of resources including standing orders and protocols. This position also includes occasionally working with patients that have questions or needs once on-site. In addition, this role provides comprehensive assessments to establish and evaluate a plan of care and address changes in a patient’s condition, delegates nursing tasks when appropriate and provides supervision and monitoring of function or activity, creates and implements dynamic teaching plans based upon identified patient need and acts as a resource for other staff.

Accountabilities include the following:

Nursing Process:

1. Nursing assessment is accomplished through interviewing, observation, and/or nursing procedures.
2. Problem identification defines the impact of health problems affecting individuals and families. Registered nurses distinguish between normal and abnormal findings in order to identify patient capabilities and limitations.
3. Planning is the process of making decisions and setting goals which are mutually acceptable to the nurse and all pertinent others.
4. Implementation is the process of providing comprehensive nursing care.
5. Evaluation includes assessment and reassessment of the patient’s progress toward goal achievement.

Performance is up to standard when:

• Nursing care demonstrates clinical competence in using the nursing process to provide care to patients and their families, implements established Nursing Policies and Procedures and Standing Orders and provides emotional, intellectual and psychological support to patients and their families.
• Documents accurately and completely and keeps record regarding clinical practice.
• Consultation/collaboration: shares information with other members of the health care team, makes appropriate patient referrals, uses interdisciplinary resources to enhance own clinical decision making, provides continuity among home, office, inpatient setting and community, uses appropriate systems, automated or manual, to obtain patient information or schedule appointments.

Care Coordination:

Care Coordination is the ongoing support of patients and their families over time as they navigate care and relationships. It assists patients/families to optimally manage their health care, respect their culture and values and helps to identify individual needs, health goals and treatment preferences.

Performance is up to standard when:

• Uses health coaching techniques to elicit patient goals and priorities to develop individualized patient action plans
• Uses population management tools such as registries to identify high risk patients and track, monitor and follow-up with their care
• Engages, assesses readiness to learn and educates patients and families to implement strategies to reach a desired goal or care intervention
• Identifies and secures patient services needed for patient care
• Informs and supports patients and families to assist them in making informed decisions and navigate the healthcare system.

Education:

Education imparts knowledge designed to develop skills, to enhance decision-making, and to promote understanding. It includes interaction with the patient, family and community, as well as participating in formal and informal professional education,

Performance is up to standard when:

• Patient / Family / Community works in partnership with patient/family to identify patient and family needs and develop a plan for education and/or make appropriate nursing referrals, teaches techniques or knowledge necessary for prevention, self-care management or rehabilitation, engages in ongoing evaluation of the effectiveness of teaching in terms of understanding and application.
• Professional: Participates in patient care conferences, in-services and educational programs, keeps current on best practices related to nursing and patient care.

Leadership:

Nursing leadership is the possession of skills and knowledge to manage situations, assess problems and facilitate solutions. It includes listening, decision-making, delegating, communication, motivating, facilitating, role modeling, critical thinking and problem solving.

Performance is up to standard when:

• Role Modeling: serves as a role model in the enhancements of nursing practice and professional conduct, demonstrates flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the care unit and other support services provides support to professional and technical staff.
• Goal Determination/Achievement: formulates and attains personal and professional goals which promote individual growth, and support the organization vision, mission and values.
• Decision-Making/Problem-Solving: demonstrates ability to assess and problem solve, serves as a catalyst for improving standards of practice
• Communication skills demonstrates positive verbal and written communication and effective listening skills with internal and external customers.
• Delegates appropriately and holds self and others accountable for safe delivery of the delegated care.

Professionalism:

Professionalism includes knowledge, self-direction, accountability and the ability to use sound critical judgment in decision-making.

Performance is up to standard when:

• Acts as a patient advocate, maintains patient confidentiality and provides current health education about diagnostic and prescribed treatments
• Selects and participates in appropriate professional conferences, workshops and continuing education and committees.
• Participates in and utilizes research appropriate to clinical setting to improve patient care.
• Remains accountable for the efficient use of time, material and human resources, assists with the updating of current and development of new procedures as appropriate and adheres to nursing standards of conduct, performance and ethics.

Organizational Behaviors:

Organizational behavior is the building and maintaining of solid interdependent relationships within the care unit, and throughout North Suburban Family Physicians

Performance is up to standard when:

• Shows interest in and keeps informed of department and organizational changes within the North Suburban Family Physicians system.
• Provides honest, respectful and constructive input and feedback.
• Identifies and works to resolve problems with other departments and individuals in a constructive manner.
• Focuses on solving the problem, not blaming.
• Effectively shares job knowledge with new employees.
• Places team goals above own interests.
• The RNs may be assigned to work at any of the North Suburban Family Physicians clinics depending on clinic need.
• Other tasks as assigned by supervisor.

QUALIFICATIONS:

REQUIRED:

1. Graduate of an accredited school of nursing
2. Current RN licensure in Minnesota
3. Current RN licensure in Wisconsin (within two months of hire)
4. Current BLS certification for health professionals through the American Heart Association or Red Cross required and maintained. On-line BLS certification is not acceptable.
5. Strongly demonstrated written and oral communication skills

PREFERRED:

• One year full time employment as an RN
• Triage or Care Management experience within the last three years

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for prolonged periods at a time. Must possess speech, hearing and sight skills to perform the functions of the position. Manual dexterity required. Must be able to speak, read and write English proficiently. Proficiency in other languages may be required. Some positions may have lifting requirements.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re an integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.