Job Description

Employment Type:

Full time

Shift:

Night Shift

The Transfer Center Coordinator is responsible for partnering with Trinity Health EMS dispatch to coordinate, prioritize, and triage patient transports throughout West Michigan.

Trinity Health Grand Rapids is seeking an experienced Registered Nurse to join our Transfer Center as a Transfer Center Coordinator. In this critical role, you will serve as the centralized point of contact for all acute EMS patient transfers into, and across, our organization – ensuring safe, timely, and seamless transitions of care for patients and providers across the region.

Why This Role Matters:

As a Transfer Center Coordinator, you play a vital role in patient access and hospital flow. EMS interfacility transport is a complex, high‑risk component of healthcare delivery that is critical for patient access to appropriate care. Effective transfers depend on accurate triage, proper transport modality selection, and pre‑established coordination between facilities. You will collaborate with hospitals, physician offices, long-term care facilities, emergency departments, and internal clinical teams to ensure patients are transferred at the right time, to the right place, and at the appropriate level of care.

What you work work:

• Full-time

• Three 12 - hour shifts per week

• Night Shift: 7:00 p.m. - 7:30 a.m.

• Every third weekend rotation

Key Responsibilities:

• Coordinate and manage EMS interfacility transfers for inpatient and emergency spaces.

• Collaborate with Trinity Health EMS dispatchers to prioritize and triage patient transfers.

• Assist in prioritization of facility discharge transports, including discharges to skilled nursing facilities, assisted livings, and inpatient psychiatric care.

• Collaborate with Clinical Resource Coordinators on discharge transport needs to streamline patient flow and bed management throughout the facility.

• Collect, document, and communicate critical clinical and logistical patient information.

• Support ED-to-ED transfers and continuity of care.

• Identify barriers to patient flow and escalate concerns appropriately.

• Participate in quality and process improvement initiatives (PDCA, LEAN).

• Deliver outstanding customer service aligned with Excellence in Care Experience principles.

Required Qualifications:

• Bachelor’s degree in Nursing or related health field

• Current Michigan Registered Nurse (RN) license

• Active BLS certification

• Minimum of 5 years of progressive acute care clinical experience

• Strong communication, coordination, and problem-solving skills

Preferred Qualifications:

• Master’s degree in Nursing or related field

• Professional nursing certification

• Experience with utilization management or process improvement

• Epic EMR and standard computer application experience

Why Join Trinity Health Grand Rapids:

• Mission-driven organization focused on compassionate, high-quality care

• Meaningful impact on patient access to care and organizational safety

• Collaboration with skilled multidisciplinary teams

• Opportunity to influence system-wide patient flow and care coordination

Bring your clinical expertise, leadership experience, and passion for coordination to a role where every call truly matters.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.