Job Description

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

*Schedule: Monday - Friday from 8:00 am-5:00 pm. This is a Temporary Remote/Work from Home assignment, with an anticipated end date of 10/31/2026.

and PURPOSE

The Telehealth Registered Nurse will work to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic team environment. This role will triage patients by evaluating and assessing their responses to determine care options. Additionally, this role will refer patients to a provider or recommend other treatment plans.

RESPONSIBILITIES

• Answers patient calls on a wide range of healthcare topics during normal clinic hours
• Assesses patients understanding of their condition and identify potential care and/or provider gaps
• Evaluates, assesses, and triages immediate health concerns and documents outcomes; including determining if the concern requires emergency care or an appointment to see a provider
• Searches a database of conditions and treatments for patients

Clinical Administration:

• Provides patient advice and education on handling their situation
• Provides ongoing training and support to Call Center Representatives (CCR) and others to assure effective and appropriate patient services through the Call Center

Patient Education:

• Serves as a clinical resource to the Call Center and across the continuum of care to influence organizational standards related to patient safety and care delivery
• Serves as a resource for patients by providing education and guidance to support positive health outcomes
• Initiate patient education plan according to individualized needs, including patient and family instructions
• Educates and instructs patients regarding lab tests, results, medication functions, and expectations to gain cooperation and allay apprehension

Customer Relations:

• Maintains professional working relationships with all levels of staff, clients, and the public
• Cooperate in accomplishing department goals and objectives

EDUCATION/EXPERIENCE

• Associate's degree in nursing required; Bachelor's degree in nursing preferred
• CA RN license required
• Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
  • AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
  • Online-only BLS courses without a live skills check do not meet this requirement.
• Three years’ nursing experience; nursing telephone assessment and triage experience preferred
• Valid CA driver’s license or out of state driver’s license for active military personnel/spouses required
• Proof of auto insurance required
• Bilingual (English/Spanish) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with assessing and solving problems on the telephone
• Ability to use Microsoft Office applications
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 10 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPPA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and report unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $ 50.09 to $75.09 an hour, depending on experience and additional qualifications.

Compensation Disclosure The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.