Job Description

Job Location: Adelante Healthcare Center Support Office - Phoenix, AZ 85012
Position Type: Full TimeEducation
Level: RN
Job Category: Health CarePOSITION SUMMARY
The Registered Nurse Supervisor is responsible for the overall leadership of clinical nursing services, and assumes leadership of nursing personnel (RN, LPN, at designated site(s). They will clinically supervise Registered Nurses, License-Practical Nurses, as assigned, and act as liaison with accredited Nursing programs. In collaboration with the Senior Manager of Nurse and Quality Improvement & Chief Clinical Operations Officer, the Nurse Supervisor will play a vital role in the preparation for on-site clinical and operational audits, as well as the development and monitoring of quality improvement projects and Uniform Data System (UDS) and Health Effectiveness Data Information Set (HEDIS) quality  metrics. The Registered Nurse Supervisor is directly responsible for the infection prevention and control program and all activities.

EXPECTATIONS
Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day.   Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.  Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES
- Inclusion
- Nurture
- Service
- Purposeful
- Integrity
- Resilient
- Engaged

QualificationsESSENTIAL SKILLS AND EXPERIENCE:
- Bachelor’s Degree from accredited university or foreign equivalent.
- Minimum of two (2) years increasingly responsible nursing management, experience preferably in outpatient setting.
- Minimum of five (5) years experience in direct patient care, preferably in an ambulatory care setting;
- Graduation from an accredited nursing program.
- Certification in Infection Prevention Control (CIC) or ability to acquire one within the first year of employment by meeting the CIC qualifications of:
- At least 1 year of full time experience in infection prevention control OR two years of part time infection prevention control experience OR completed 3,000 hours of infection prevention control experience earned in the previous three years
- Licensed with AZ State Board of nursing; license in good standing
- Demonstrated understanding of clinical methods and techniques used in record-keeping systems.
- Advanced computer efficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and experience in Patient Management System
- Meet the organization immunization requirement
- Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills;
- Demonstrated ability to work effectively with men and women of diverse races, ethnicities, ages and sexual orientations in a multicultural environment.
- Valid Arizona driver’s license
- Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
POSITION RESPONSIBILITIES/ESSENTIAL:
- Staff Development and Management
- - Assist and support in all human resources functions for nursing and ancillary service including hiring, firing, and disciplinary action; maintains appropriate documentation and ensures compliance with all company policies and requirements.
- - Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements.
- - Assumes managerial duties for performance evaluations and maintains systems to provide regular feedback and evaluation for employees.
- - Enhance a positive environment at all health centers in collaboration with key stakeholders.
- - Assist the Senior Manager of Nursing and Quality improvement & Nurse Educator  in developing and implementing staff training and development programs to meet continuing education and contractual requirements and to further knowledge of medical care and working in team environment.
- Program Planning and Management
- - Assist the Senior Manager of Nursing and Quality Improvement to provide overall direction and guidance for nursing & health programs in health centers.
- - Works closely with the Senior Manager of Nursing and Quality Improvement  and other organizational leaders as appropriate, to ensure that nursing program and ancillary services meet patient care and regulatory requirements.
- - Oversees and controls supplies that directly impact patient care (e.g., ordering and charging of stock medications, medical supplies and patient care equipment and/or supplies).
- Quality Management
- - Assist the Senior Manager of Nursing and Quality Improvement to provide Quality Management direction and oversight for nursing and ancillary activities in all Adelante Health Centers as appropriate.
- - Actively participates in Quality Management Committee (QMC) and ensures that regular monitors are conducted and reported on.
- - Leads and/or participates in various special projects teams to address areas of concern.
- - Enhance Service Excellence throughout the health centers.
- - Enhance Care Delivery Model initiatives by being a role model.
- Clinical Compliance
- - Assure that nursing and ancillary staff practice within their individual scopes of practice.
- - Participate in Nursing Unit Level P&P Committee maintaining current P&P for nursing and lab programs and ensures that they comply with all regulatory and contract requirements.
- - Participate in or conducts regular meetings with staff to ensure full understanding and buy-in for all Policy & Procedure (P&P).
- - Participate as needed in all program, licensure and other external audits and in the preparation of Corrective Action Plans (CAP).
- Infection Prevention and Control
- - Direct responsibility for Adelante’s infection prevention and control program and any activities
- - Work closely and collaboratively with leaders that are associate level interaction prevention and control partners
- Performs triage calls using approved clinical decision support tools for the adult primary care, OB, and Peds populations.
- Participates in team meetings, designated “Specialty Team” meetings, and quality and process improvement initiatives.
- Helps facilitate health and disease patient education (including adults, peds, and OB populations) sessions.
- Coordinates continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers and care teams.
- Develop relationships with external healthcare organizations and facilities in efforts to find additional resources.
- Coordinate outreach efforts to high-risk patients and hospital discharge and admissions.
- Collaborate with health plans, hospitals, and skilled nursing facilities for transitional needs.
- Conduct comprehensive, preventative screening for patients and/or assists all support staff in daily patient interactions as needed.
- Completion of Nurse Visits including but not limited to POCT items (flu, strep, UA, HCG testing)
- Helps evaluate clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
- Manages insulin titration for the diabetic population, which can include outbound calls to follow up.
- Excellent customer service and communication skills
- Performs assessment and delivers patient-specific education plan.
NONESSENTIAL SKILLS AND EXPERIENCE:
- Electronic Health Record Experience
- Bilingual (Spanish/English)
Additional Duties and Responsibilities
- Other duties as requested or assigned
PCMH
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:   While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.