Job Description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

OF POSITION

Supervises daily activities within the Access department. This role will be responsible for improving the continuity of care for individuals and agencies within our behavioral healthcare system to improve clinical outcomes.

This role is instrumental in managing the Access Department. The first point of contact for those experience HI and SI

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversees the work of a team responsible for maintaining records, registering patients, coordinating room assignments, and making billing arrangements.

• Reviews the work of subordinates, ensuring that output meets organizational standards and complies with regulatory requirements.

• Train and mentor co-workers on-the-spot as needed.

• Addresses inquiries from patients and/or their families.

• Implements processes, policies and procedures that are meant to ensure high quality of patient care and satisfaction.

• Coordinates referrals, transfers, or discharges as needed.

• Performs complex tasks typically following established processes.

• Leads and directs the work of other employees and has full authority for personnel decisions.

• May have some impact on departmental budgeting, strategic planning, and procedural change.

• Work to reinforce relationships with sending facility RN team through clinical case reviews and coordination.

• Provide 24hr oversight of department and review of clinical documentation to remain within Federal and state regulations and guidelines.

• Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.

• Complete quality assurance checks and lead improvement initiatives for all crisis triage, evaluation, intake and admission services.

• Assign and schedule evaluations, intakes or admissions as dictated by criteria.

• Responsible for continued staff training.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods

• Comprehensive knowledge of the field's concepts and principles

• Ability to develop and mentor others. Management skills

• Customer/client orientation

• Problem/Situation Analysis

• Planning skills

QUALIFICATIONS

Education Level

Bachelor’s degree or higher

Years of Experience

Minimum of four years of relevant experience required.

Certification/Licensure

Licensed Therapist or RN preferred.

PHYSICAL REQUIREMENTS

Standing – 80%

Sitting – 20%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$46,000.00--$64,470.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.