Job Description

About the company

International SOS is the world's leading travel risk management and health & security partner, with a 12,000-strong team across the globe. Our Sydney Assistance Centre is the beating heart of our 24/7 operation, supporting people travelling or living overseas with everything from medical advice to full-scale evacuations. It's fast, it's real, and the work you do genuinely changes outcomes for people in need of assistance.

About the role

Based in our Sydney office, the role works a rotating 12‑hour roster between 7am and 8pm with no night shifts. In this role, you’ll be the calm, experienced voice supporting callers overseas when they need it most.

Day to day the role will:

• Deliver telephone triage and clinical recommendations to people all over the world
• Liaise with international hospitals, doctors, nurses and allied health professionals to get the full picture on patients who are admitted or being treated overseas
• Actively involved in medical evacuations and repatriations, working with both operational and senior medical directors.
• Coordinate with medical, aviation, and operations teams to facilitate timely care for our patients globally
• Keep case documentation clear and up to date in a busy, supportive environment
• Work within a large team of nurses, doctors, operational and security experts. You are never alone

Benefits

• A structured 6-week training program to set you up properly
• Clear career progression within a genuine global organisation
• Connection with colleagues at our Assistance Centres around the world
• The chance to work in an area of corporate nursing that is dynamic, office based and with excellent work/life balance
• Subject to clinical case and skillset required, You may have the unique opportunity to accompany and assist patients during medical movements worldwide as a medical escort for our clients

About you

We're after personable experienced nurses who bring positive, friendly energy to a high-pressure environment. You'll fit right in if you:

• Have a genuine, can-do attitude and love being part of a large, friendly and supportive team
• Are a calm, clear communicator who keeps a level head when things move fast
• See change as a positive opportunity and a normal part of a growing organisation
• Are reliable and self-sufficient, the kind of person who works hard through a shift and jumps in to help others when they need it
• Brings a warm, collaborative approach that fosters a caring and inclusive team culture
• Previous Emergency, acute or general nursing experience in a hospital setting or pre-hospital care experience is a big plus.
• Minimum 3 years' hospital nursing experience as an RN
• Unconditional AHPRA Registration
• Strong written and spoken English
• Proficiency in Word and Excel
• Full Australian working rights
• Ability to work on-site from our Sydney city office

Don’t miss this opportunity to make a meaningful impact. Click Apply Now to join us!

Please note: Only suitable shortlisted candidates will be contacted.

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.