Job Description

Under general supervision, guided by the policies and procedures of the Center for Reproductive Health (CRH) and UCSF Ambulatory Services, and in collaboration with the physician staff, the Clinical Nurse role crosses care settings to promote health and healing for a specific patient population. The primary focus of the role is to improve access, timeliness to treatment and care coordination within the healthcare organization. The Clinical Nurse performs established nursing procedures using clinical knowledge to care for patients. The Clinical Nurse collaborates with physicians and other members of the multidisciplinary team in providing excellent clinical care to all patients attending CRH for medical services and treatment. The Clinical Nurse consistently projects a professional and courteous demeanor.

The Clinical Nurse is a licensed registered professional nurse who is a clinical expert and actively promotes the delivery of evidenced-based nursing interventions, demonstrates competence in the management of patient flow and daily clinic operations and possesses expertise in the specialty nursing area and specific patient population of REI (Reproductive Endocrinology and Infertility). The Clinical Nurse provides expert nursing care to all patients who are receiving assisted and routine reproductive techniques and services. These duties include in-person consultations with patients and/or their partners throughout the care continuum; patient treatment and medication instruction; EMR charting and documentation, preparing treatment schedules; assessment, management, and monitoring of patient medication needs; assisting with various clinical procedures; efficiently communicating all patient treatment and scheduling needs with the patient and the multidisciplinary team involved in their care; triaging patient phone calls and coordinating patient care between the various practice teams. The Clinical Nurse will assess patient needs and in collaboration with physicians, plan appropriate treatment interventions and evaluate patient response to treatments. The Clinical Nurse will work collaboratively with the multidisciplinary team comprised but not limited to: physicians, fellows, medical assistants, Practice Coordinators, front desk staff, billing staff, Patient Financial Navigators, anesthesiologists, embryologists, embryology and lab team members, procedure nurse team members and administration. The Clinical Nurse shall comply with the medical center house and telephone standards and EMR standards.

The Clinical Nurse will assess health needs and perform functions specific to routine and assisted reproductive techniques including but not limited to: andrology, gynecological treatments, in vitro Fertilization (IVF) procedures, fertility preservation patients (oncology and gender transition), PCOS (poly-cystic ovarian syndrome), endometriosis, and male urology patients (micro-surgical sperm extraction). The Clinical Nurse will assess patient needs and develop appropriate plans of care according to nursing practice standards as well as evaluating and participating in care for patients/couples during their reproductive health treatments, office visits and IVF cycles. S/he will utilize specialized knowledge and skills for evaluation and teaching within this patient population, and may act as a resource person within the organization and/or community.

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

40%

In person/virtual consultations with fertility patients and their partners care including communication and instruction regarding treatment steps, medication instruction, and required and recommended diagnostic testing

10%

Answers patient care questions via portal messaging, phone calls, video calls; may respond to questions or route appropriately to Care Teams

5%

Witness consent signing

5%

Coordinates prescriptions, appointments, and ancillary testing including verification of screening requirements and ensuring results coordination

5%

Participates in training and onboarding new Nursing staff within the CRH practice

5%

Cross trains/orients to other nursing roles within the CRH practice

5%

Administrative duties including chart review and documentation of patient care activities and copying and providing education materials for patients, sending faxes using HIPPA standards for all patient communications

5%

Efficiently communicating all patient treatment and scheduling needs with the patient and the multidisciplinary team involved in their care

20%

• Serves as a liaison and resource for patients, physicians, and other healthcare professionals involved in the provision of care to the patient from the intake process through completion of treatment by providing nursing assessment and triage as appropriate
• Provides telephone and in-person instruction and clinical expertise to the patient throughout the continuum of care (from intake to completion of treatment) including the review of detailed treatment plan appointment calendars, medication and injection instructions, prescription management strategies, need for follow-up visits and other related clinical care information as needed
• Ensures new patients are scheduled with the appropriate provider at the appropriate timeframe
• Collaborates with the multidisciplinary team to ensure necessary medical information is complete and available for all patient appointments including blood work and imaging
• Participates as a member of the multidisciplinary care team to assist with and coordinate all diagnostic and laboratory studies required to expedite the treatment planning process
• Provides educational and emotional support throughout the intake and treatment planning process and refers patients to appropriate supportive services based on assessments from members of the multidisciplinary team
• Coordinates patient contacts, patient education, and prepares patients for procedures/tests in collaboration with the multidisciplinary team
• Assists with patient cycle monitoring during treatment, collaborating with physicians and multidisciplinary team members in the coordination and execution of the patients plan of care throughout the treatment continuum for reproductive and other fertility related treatments
• Assesses learning needs of specific patient populations and develops appropriate curriculum to meet the patient’s specific needs
• Collaborates with physicians and other multidisciplinary members of the patient’s care team (inside and outside of UCSF) to ensure follow up and treatment plans are communicated
• Assists in the development of clinical goals and objectives for the Center for Reproductive Health
• Actively participates in quality improvement initiatives, utilizing information from relevant sources, such as databases and benchmarks for the efficient, economical, and competent performance as a part of UCSF Medical Centers Mission, Goals, and Values
• Maintains accurate and current knowledge base of principles, practice standards, emerging technologies, and research findings, as well as local, state and national health-related resources and services relevant to the patient population under the care of the Center for Reproductive Health
• Demonstrates leadership through participating in department and hospital committees, councils and task forces
• Ability to integrate patient care with other members of the interdisciplinary health care team and provide direction or guidance to non-licensed personnel in the assigned area of responsibility to ensure quality care
• Participates in formal and informal evaluation of staff competency
• Demonstrates the ability to provide care/service safely and efficiently for each patient
• Demonstrates nursing competency thorough documentation of patient assessment and interventions completed in electronic medical record

100%

REQUIRED QUALIFICATIONS

• At least one year of recent Reproductive Endocrine and Infertility nursing experience with patient case management and education
• Active Registered Nurse licensure in the State of California
• Active American Heart Association CPR certification
• Strong Leadership Skills
• Ability to work independently in a fast-paced, detail oriented environment and flexibility with rapidly changing patient care priorities
• Excellent communication skills
• Computer skills including EMR application(s) and Microsoft Word and Excel
• The flexibility to orient and work at all UCSF Medical Center locations

PREFERRED QUALIFICATION

• Active American Heart Association ACLS certification
• Phlebotomy and IV skills
• Experience with telephone triage

REQUIRED LICENSES/CERTIFICATIONS

• Active Registered Nurse licensure in the State of California
• Active American Heart Association CPR certification