Place of Performance: The work to be performed under this contract will be at Naval Medical Center Portsmouth.
Recognized Holidays: Contract HCWs will be required to work on federally
recognized holidays.
New Year’s Day
Martin Luther King’s Birthday
President’s Day
Memorial Day
Juneteenth National Independence Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Christmas Day
Scheduling: Varied shifts Sunday through Saturday
Work Schedule/Duty Hours: In no instance will the HCW be required to provide services in excess of eighty (80) hours per two-week period, inclusive of the weekend and holiday services. Typical shifts are 0645-1915, 1845-0715, 0645-1515, 1845-0315, 1045-1915, 2245-0715.
Schedules for required shifts shall be provided to the Contractor twelve (12) weeks in advance. Schedules for all personnel shall be submitted to the Matrix Program Manager (PM) eight (8) weeks in advance. Schedules are due on the first weekday (Monday through Friday) of the eight (8) weeks prior to services being needed. Any changes to the schedule shall be submitted to the PM, seventy-two (72) hours in advance of the required change. The PM and the department head shall be notified of schedule swaps within one week of shift. However, within one week of the shift additional HCWs cannot be added to shifts already covered by at least one HCW. The Government recognizes the unforeseen need for scheduling changes for events such as illness or injury. The required seventy-two (72) hour advance notification for schedule changes may be waived by the Government for such occasions on a case-by-case basis. Shift coverage is required during schedule changes to prevent gap in services.
Medical Supplemental (Type I) Substitute Contract Worker: The place of performance will not require a substitute contract worker unless the permanent contract worker is absent for more than 3 calendar days.
Closures: During unplanned (unknown) closures due to no fault of the Contractor (e.g., natural disaster, military emergency, severe weather, pandemic, or Government decision to close the facility outside of a planned closure), the contract worker will be compensated for the unplanned closure (personal services only)
Mission Essential: The following labor categories are designated as mission essential:
RN Labor and Delivery.
Legal Authorization to Work in the United States: The contract worker performing under this contract must be a US Citizen.
Contracted personnel shall perform a full range of duties consistent with their labor category, education, training, experience, clinical privileges (as applicable), and assigned position. General duties that apply to all personnel or across certain labor categories are given below.
Maintaina level of productivity comparable with that of other individuals performing similar services.
Participatein peer review and performance improvement activities.
Practice aseptictechniquesas necessary. Comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes, and the use of universal precautions to prevent the spread of infection.
Function withan awarenessand application of safety procedures.
Perform efficiently in emergency patient situations following established protocols,remainingcalm, informing appropriate persons, and documenting events. Anticipate potential problems/emergencies and make appropriate interventions. Notify supervisor, director, or other designated person regarding problems that the contracted personnel is unable to manage.
Apply an awareness of legal issues in all aspects of patient care and strive to manage situations in a reduced risk manner.
Participatein the implementation of the Family Advocacy Program as directed. Participation shall include, but not be limited to, appropriate medical examination, documentation, and reporting.
Exercise awareness and sensitivity to patient/significant others' rights, asidentifiedwithin the MTF.
Maintainan awareness of responsibility and accountability for own professional practice.
Participatein continuing education to meet own professional growth.
Attend and/or comply with all annual training classes required by the MTF, to include but not limited to online annual training provided by the MTF: disaster training, infection control, Sexual Harassment, Blood-borne Pathogens, Fire and Safety, Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE), MHSGENESISand all other required training.
Activelyparticipatein the MTF’s Performance Improvement Program. Participate in meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.
Participatein the provision of in-service training to clinic staff members. Provide training and/or clinical direction as applicable to supporting government employees (e.g., hospital corpsmen, students, etc.).
Attend andparticipatein various meetings as directed.
Performtimely,accurate, and concise documentation of patient care.
Operateand manipulate automated systems such as ADS, MHS GENESIS and Clinical Information System (CIS), participate in clinical staff Performance Improvement (PI) and Risk Management (RM) functions, as prescribed by the MTF Director. Maintain DOD email account as directed. The contracted personnel shall be responsive to all email and voicemail communications.
Exerciseappropriate clinicaldelegation of tasks and duties in the clinical direction and coordination of health care team members, patient care, and clinic activities.
Maintaindocumentation of all treatment provided in accordance with clinic directives and prepare such records and reports as may be required. All records and reports must be legible. Abbreviations must be only those listed in local instructions.
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Aptive is a public service delivery partner for the federal government. We harness creativity, technology and human-centered services to improve organizational performance and citizen experience.
We support some of the most innovative and inspiring programs across the government, helping to transform business, connect with people and navigate change. When our clients achieve their goals, more people receive important services, support and information.
Aptive is headquartered in Alexandria, Virginia. Our hundreds of employees across the country are committed to shaping the future, as we have for the last decade.
∙ 2024, 2023, 2022 and 2021 Top Workplace (The Washington Post)
∙ 2024 Patriot Employer of the Year (DAV)
∙ 2024 CEO of the Year (mid-size business category) (WashingtonExec)
∙ 2021 Best Places to Work in Virginia (Virginia Business)
∙ 2020 Small Business Government Contractor of the Year (Northern Virginia Chamber of Commerce)
∙ 2020 Best Places to Work (Washington Business Journal)
∙ 2020 Vet100 Honoree – Institute for Veterans and Families