Locations: Jacksonville, Florida
Categories: Nursing
Req ID: 68348
Under the direction of the appropriate manager, administrator, the triage nurse will handle telephone inquiries from patients who are seeking medical information and/or medical attention regarding their medical condition. The triage nurse will be able to answer questions, schedule appointments as the patient's condition requires and provide limited health education as per established protocols, policies, the Nurse Practice Act and other guidelines as applicable.
Screens and responds to patient phone calls, directing to
Primary Care or Specialty provider or clinic staff as needed.
Triage intake and scheduling protocols for multiple providers.
Furnishes medical advice per approved triage protocol.
Schedules urgent appointments, based on necessity and
acuity, by offering the earliest appointment available with
each provider.
Enters necessary information into EMR and other systems as
required.
Accurately documents each telephone encounter with the
patient in the EMR for continuity of care.
Provides appropriate follow up to encounters as necessary.
Monitors task documentation to ensure completion within
organizational standards.
Process medication refills as per protocol.
2 years Clinical experience as a Registered Nurse required
Education: Associates Nursing required
Travel: Up to 10%
Additional Duties: Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
UF Health represents the shared vision and commitment to patient care excellence of more than 22,000 employees of the University of Florida Health Science Center and UF Health Shands health care system.
