Job Description

About the company

International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, assist them while abroad, and provide assistance whenever they have a question or concern.

Key responsibilities

• Work 5 shifts per fortnight on a 7-day rotating roster between 7am-10pm (12hr shift)
• Telehealth and case management within an international organisation
• Extensive structured training and induction provided

As a part of our nursing-led team, this Office Based role in Sydney will provide medical support to an international client base. Key duties:

• Delivering front line telephonic triage for a global client base
• Providing medical advice, assessment, support and recommendations by speaking directly to patients and clients in international settings
• Liaising with international medical professionals to obtain medical assessments for patients who are hospitalised or being treated overseas.
• Assessing standards of care and providing guidance on travel following illness or injury
• Arranging medical evacuations and repatriations

About you

• Minimum of 3 years of experience in hospital nursing as a registered nurse.
• Australian Nursing Registration without any conditions is a must-have requirement.
• Experience in either Emergency, Critical Care, RN Paramedic is advantageous
• Proficiency in Word and Excel
• Strong communication skills in English
• Ability to work on-site from our Sydney Office
• Must hold full working rights in Australia

Benefits

• Comprehensive structured 8-week training induction program
• Structured remuneration and career progression program, enabling you to grow your career within a global organisation
• Collaboration with colleagues from other assistance centres located in each region to gain an international perspective on world topics and issues
• Enjoy rewards for your contributions, including service awards
• Option to purchase additional annual leave and paid volunteering days
• You may have the unique opportunity to accompany and assist patients during medical movements worldwide as a medical escort for our esteemed clients