Job Description

Indiana Heart Physicians Building5330 E Stop 11 Rd Indianapolis, Indiana 46237

Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly.

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Monday to Friday 8am to 5pm schedule working in a Cardiology Service line

• IHP is a great place to work, with caring leadership, supportive coworkers, strong triage training, competitive pay, and a fun culture with regular spirit days, food, and activities

• In-Person position

• Work with physicians, nurses, and patients to answer questions about medications, health education, and medical advice within your scope of practice

• Help patients schedule appropriate appointments

• Maintain accurate records of all patient and physician communications

• Retrieve and respond to phone messages promptly based on medical priority

• Document all incoming calls following department procedures

• Follow up on patient requests in a timely manner

• Submit new prescriptions and refills electronically or by fax as ordered by the physician

• Serve as a resource for clinic staff on medical information, patient assessment, and nursing care

• Scan documents as needed

• Obtain pre‑certifications and prior authorizations

• Provide test results to patients

QUALIFICATIONS

• Required Associate's Degree Nursing/Patient Care

• Preferred Bachelor's Degree Nursing/Patient Care

• 1 year Nursing/Patient Care in acute care or ambulatory settings Preferred

• Basic Life Support Program (BLS) - American Heart Association

• Registered Nurse (RN) - State Licensing Board

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org