Job Description

GoodOaks Homecare is an award-winning, values-led homecare provider, supporting people to remain living well in the homes they love through high-quality, personalised care.

We are looking for a Registered Care Managerto lead the safe, compliant, and high-quality delivery of our service in Letchworth and the surrounding areas, working closely with the Franchise Owner to build a service we can be proud of.

This role is ideal for an experienced care professional who wants to focus on quality, leadership, and compliance, while contributing to the growth of a well-run, well-supported local service.

The role

As Registered Care Manager, you will be responsible for the day-to-day leadership of care delivery, ensuring that clients receive safe, person-centred care and that the service operates in full compliance with CQC and regulatory requirements.

You will lead and support the care team, oversee assessments and care planning, manage safeguarding and medication processes, and play a key role in shaping a positive, professional culture.

You will work closely with the Franchise Owner, who retains responsibility for overall commercial strategy and business growth.

Key responsibilities

• Act as the Registered Manager with the CQC, maintaining ongoing regulatory compliance

• Ensure high standards of care quality, safeguarding, and risk management

• Oversee client assessments, care planning, reviews, and quality assurance processes

• Lead, develop, and support the care team through recruitment, induction, supervision, and appraisal

• Manage complaints and feedback constructively, embedding learning and improvement

• Monitor staffing capacity and continuity of care

• Participate in the on-call rota and provide operational support when required

• Build effective working relationships with local health and community professionals

• Act as a positive ambassador for GoodOaks in the local area

As the service grows, additional coordination and operational support will be introduced, enabling the Registered Care Manager to focus increasingly on leadership, quality, and compliance

About you
You are an experienced and confident care leader who takes pride in delivering high standards within a regulated domiciliary care environment.

You are:

• An experienced Domiciliary Care Manager or Deputy Manager ready to step up

• Passionate about high-quality, person-centred home care

• Confident leading teams within a regulated setting

• Values-driven and committed to continuous improvement

• Holding (or willing to work towards) a Level 5 Diploma in Leadership for Health and Social Care

You will bring:

• Strong working knowledge of CQC regulations and inspection processes

• The ability to maintain compliance while leading team performance

• Excellent organisational, communication, and leadership skills

• A calm, professional approach under pressure

• A full UK driving licence

You will also be willing to undertake an enhanced DBS check to work with vulnerable adults.

What we offer

• Competitive salary of £42-47,000 depending on experience, with regular reviews

• Performance-related bonuses linked to quality, service delivery, and business growth

• Access to GoodOaks online GP for your whole family

• Ongoing training and professional development

• Support from an experienced and engaged Franchise Owner

• A positive, values-led culture focused on quality of care

• The opportunity to shape and grow a local service from an early stage

GoodOaks Homecare is the UK’s only carbon-neutral care franchise and a Top 20 Homecare Provider, committed to delivering care that genuinely makes a difference.

Why this role is different

This is not a “do everything forever” Registered Manager role.

From day one, this service is being built with clear priorities, realistic expectations, and long-term sustainability in mind.

As Registered Care Manager, your primary focus will be:

• Quality of care

• Regulatory compliance

• Safeguarding and risk management

• Leading and supporting a stable, well-trained team

You will work closely with a hands-on Franchise Owner who retains responsibility for overall commercial strategy and growth, so you are not expected to carry sales targets or drive expansion at the expense of care standards.

As the service grows, additional coordination and operational support will be introduced, allowing your role to evolve away from day-to-day firefighting and towards leadership, quality assurance, and continuous improvement.

If you want to build a service you can stand behind, lead a team you’re proud of, and work with an owner who understands what good care actually takes, this role will make sense to you.

Ready to Apply?

If you’re an experienced Registered Manager or aspiring Registered Manager looking for a role with clear priorities, strong support, and room to grow, we’d love to hear from you.

Apply now to help build a homecare service that puts quality, dignity, and people first.